Food & Beverage Head Host

Job title:

Food & Beverage Head Host

Purpose:

A Food and Beverage (F&B) Head Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Responsible to:

F&B Manager

Location and hours:

Aldgate east

Service Delivery.

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Oversee the daily operations of our café, Locke Coffee Club
• Oversee and ensure smooth delivery of events
• Manage a team of baristas, chefs & bartenders
• Ensure high levels of customer satisfaction through excellent service
• Develop and implement strategies to achieve sales targets
• Monitor inventory levels and order supplies as needed
• Train and mentor staff to maintain high standards of performance
• Handle customer complaints and resolve issues promptly
• Adhere to health and safety regulations
• Actively looking for opportunities to grow revenue.
• Identifying upselling opportunities

Teamwork.

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent

What you'll need.

• At least one year's experience in a similar role within the hospitality industry
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to work well under pressure
• Natural influencing skills with a knack for managing expectations
• Communication: Excellent verbal and non-verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem-Solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values.

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play

When and where.

• You'll work on a zero hour contract, working from 10 up to 40 hours per week
• We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location.