Floor Captain

Location: Glasgow
Company: WPS
Contract: Full-time, Permanent

WPS are seeking a proactive and customer-focused Floor Captain / Assistant Facilities Assistant to support our client ACCA in Glasgow.

This is a dynamic, front-of-house role where you'll be responsible for delivering a high-quality workplace experience while ensuring the smooth day-to-day operation of facilities services.

• Health & Safety: Conduct regular checks across the workplace, ensuring a safe and compliant environment
• Contractor Management: Supervise and coordinate contractors on-site, ensuring work is completed safely and efficiently
• SLA Delivery: Monitor and ensure reactive maintenance tasks are completed within agreed service levels
• Logistics & Deliveries: Manage the receipt, handling, and distribution of deliveries across the site
• Mailroom Operations: Process, record, and distribute incoming and outgoing mail
• Event & Meeting Setup: Prepare rooms and spaces in line with client requirements
• Manual Handling: Carry out general physical tasks safely and effectively
• Emergency Response: Act as Fire Marshal and First Aider when required
• Front of House: Provide a welcoming presence, supporting staff and visitors and communicating key health and safety guidance
• Security & Access: Programme and issue ID cards, maintaining access control standards
• Issue Resolution: Investigate, log, and elevate faults or issues promptly
• Reception Support: Provide cover for reception duties as needed
• File Management: Coordinate retrieval, storage, and delivery of files

• Previous experience in facilities management, workplace support, or a customer-facing role
• Strong communication and interpersonal skills
• A proactive, organised approach with excellent attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Commitment to health & safety and service excellence

• Experience in a corporate or professional services environment
• First Aid or Fire Marshal training (or willingness to undertake)
• Familiarity with facilities or helpdesk systems

We're looking for someone who is:

• Friendly and professional, with a strong customer focus
• Reliable and adaptable, able to respond to changing priorities
• Solution-oriented, taking initiative to resolve issues
• A team player who builds strong relationships with colleagues and stakeholders

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicantswith criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting.