Fleet Service Advisor

Fleet Service Advisor Chippenham
Hybrid Working
£28,000 - £30,000 + Bonus

We're looking for a proactive and customer-focused Fleet Service Advisor to join a fast-paced operation, helping to keep vehicles on the road and minimising downtime for customers.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, managing multiple priorities, and delivering outstanding service in a target-driven environment.

Responsibilities - Fleet Service Advisor

• Manage vehicle repair and maintenance cases from start to finish.
• Liaise with garages, dealerships, suppliers, manufacturers and customers to ensure repairs progress efficiently.
• Proactively chase updates and challenge delays to reduce vehicle downtime.
• Keep customers and stakeholders informed through regular communication.
• Coordinate authorisations, repair bookings and vehicle movements where required.
• Maintain accurate records and case notes across multiple systems.
• Handle inbound and outbound calls relating to vehicle repairs and servicing.
• Escalate technical or complex issues to specialist teams when required.
• Work towards service levels, performance targets and customer satisfaction goals.
• Support wider operational projects and continuous improvement initiatives.

Experience - Fleet Service Advisor

• Fleet management
• Vehicle leasing
• Dealership or garage environments
• Service Advisor positions
• Parts Advisor roles
• Automotive customer service
• Vehicle maintenance coordination
• Outbound call centre experience
• Contact centre/customer service environments
• Transport or logistics coordination

You'll also have:

• Excellent communication and relationship-building skills.
• Strong administration and organisational abilities.
• A proactive approach to problem solving.
• Attention to detail and the ability to manage multiple tasks.
• Confidence working in a fast-paced, target-driven environment.
• The ability to learn and understand vehicle repair processes and technical information.

Benefits - Fleet Service Advisor

• 26 days holiday plus Bank Holidays.
• Annual bonus scheme.
• Hybrid working available following successful onboarding period.
• Healthcare Cash Plan.
• Company pension scheme.
• Career development and progression opportunities.
• Employee recognition and reward programmes.
• Regular social events and wellbeing initiatives.
• Onsite wellness activities including yoga and massage sessions.

Ideal background / Previous roles may include

• Vehicle Service Advisor
• Fleet Coordinator
• Maintenance Controller
• Service Controller
• Vehicle Repair Coordinator
• Automotive Customer Service Advisor
• Workshop Controller
• Fleet Administrator
• Customer Service Executive
• Vehicle Off Road (VOR) Controller
• Scheduling Coordinator
• Contact Centre Advisor
• Aftersales Advisor
• Transport Coordinator
• Parts Advisor