Fleet Generalist - Street Patroller

Are you ready to make a positive impact in the micro-mobility industry? Join our dynamic team as a Fleet Generalist (Street Patroller) and be a vital part of enhancing urban transportation experiences!

Position: Fleet Generalist (Street Patroller)
Contract Type: Temporary
Hourly Rate: £12.83
Contract Length: 2 months
Working Pattern: Monday to Friday 9am - 5pm

About the Role:
As a Fleet Generalist, you will be the heartbeat of our operations, working directly with our riders to ensure a seamless experience. This is a fantastic opportunity to gain hands-on experience in the field while collaborating with various teams to drive improvements and promote our services.

Key Responsibilities:

• Validate parking areas throughout the city to ensure optimal space utilisation.
• Patrol on a bike to repark our bikes and maintain a neat, tidy environment.
• Conduct in-field quality checks, identifying and flagging any damaged bikes.
• Provide valuable feedback to the city success team regarding current and potential parking locations.
• Assist in recovering lost and missing bikes, helping to keep our fleet on the move.
• Report any instances of user misconduct, such as riding on pavements.
• Engage in marketing events and promote our services, assisting riders with inquiries about creating accounts and safely riding.

Who You Are:

• You possess professional working proficiency in English (spoken and written).
• Customer service is your forte, and you have an approachable nature.
• You can navigate communication with multiple stakeholders simultaneously.
• Problem-solving is second nature to you, and you always seek to enhance processes.
• You understand the bigger picture and strive to recommend improvements.

Why Join Us?

• Empowerment: We believe in empowering our employees to learn and grow across various departments, helping you become a well-rounded team member.
• Team Collaboration: You'll work closely with diverse teams, gaining insight into how operations scale across different functions.
• Impactful Work: Your efforts will directly contribute to improving the urban mobility experience for our riders.