Fixed Income Product Consultant

About the Role

Grade Level (for internal use): 08

The Team

The Fixed Income Client Success team is composed of global experienced professionals. The clients you will be supporting are based across Europe and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and always willing to learn from their clients and each other. We value partnership, and it is crucial you are a great teammate to be successful within our organization. You will work closely with Sales, Product Management, Client Support, and Professional Services, building strong internal partnerships to deliver consistently excellent client outcomes.

The Impact

You will help drive client retention and business growth by ensuring clients receive a consistently high-quality experience especially during time-sensitive, high-stakes primary market activity. You'll be expected to operate with autonomy, influence stakeholders through data-driven recommendations, and strengthen the operating system behind client delivery, not just resolve individual cases.

What's in it for You

Autonomy as an owner of a book of business, management of relationships and sourcing opportunities. Professional and personal growth opportunities while working with a dynamic, global team and interacting with various internal counterparts. Opportunity to become a recognized subject matter expert for client workflows in Primary Markets and to help shape scalable service processes that improve how we support clients across the region.

Responsibilities

• Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage.
• Monitor live transactions proactively to ensure operability and user success.
• Host client meetings for training, product demonstrations, and live transactional support.
• Produce timely and accurate scheduled and ad hoc reporting deliverables.
• Partner with Professional Services for client onboarding and training.
• Compile daily operational reports to communicate business health.
• Own and improve end to end service processes by identifying root causes, proposing sustainable fixes, and aligning stakeholders on implementation.
• Act as a trusted advisor to clients and internal stakeholders by translating complex needs into clear actions and influencing buy in with structured analysis.
• Model S&P Global purpose and values in day to day work, helping set expectations for collaboration, inclusivity, and accountability across the client lifecycle.
• All employees are required to work from the office a minimum of 2 days per week.

What We're Looking For

• Experience in primary markets (e.g., new issue/issuance, syndicate, underwriting, origination, or deal support) and demonstrated client success / client service experience supporting complex workflows and time sensitive deliverables.
• Interest in capital markets and financial markets.
• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele.
• Exceptional interpersonal skills for building trusted client relationships.
• Good organizational and time management skills to adhere to deadlines and deliverables.
• Ability to work independently while collaborating within a team structure.
• Demonstrated ability to operate with autonomy, prioritize effectively, and drive work through others when needed to deliver sustainable outcomes.
• Strong stakeholder management skills, including the ability to navigate competing priorities, de escalate issues with empathy, and maintain trust under pressure.

Additional Preferred Qualifications

• Primary market experience in areas like new issue/issuance, syndicate, underwriting, origination, or deal support is beneficial.
• Experience improving operational systems/processes (e.g., playbooks, reporting, incident management routines, training materials) to increase consistency and scalability of service delivery.
• Demonstrated creativity and continuous improvement mindset-using data to spot patterns, challenge "the way we've always done it," and recommend better approaches.
• Experience coaching or informally leading others (e.g., onboarding peers, sharing best practices, setting meeting structures and agendas to improve team productivity).

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.