Financial Crime Senior Manager, Delivery

Cardiff, London or Remote (UK)

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

Our Financial Crime Operations team is the shield and the engine of Monzo. We're a collective of investigators, analysts and operational leaders who are driven by our mission to earn and keep our customers' trust, support Monzo's safe growth and contribute to building a safer society.

We manage enormous scale and complexity, from real time transaction monitoring to complex regulatory reporting, all while staying human and customer focused. We operate with a high degree of accountability, constantly iterating on our processes, and thriving on the fast pace of change. When you join Financial Crime Operations, you're not just joining a function; you're joining a crucial partner in Monzo's growth, ensuring we expand safely and sustainably.

Due to an internal move, we're looking for a Senior Manager to own the most complex, high impact changes across our Financial Crime Operations team. This isn't just about managing projects - it's about transforming how we deliver, embedding new ways of working, and making sure our global expansion is supported by an operation that's rock solid and regulator ready.

Reporting to our Director of Financial Crime Operations, you'll be the central driving force, turning strategic vision into operational reality, especially as we stand up our European operating model.

Responsibilities

• Deliver the successful execution of our most critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations.
• Define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo's wider strategy and regulatory commitments.
• Lead the delivery of the new EU Operating Model for FinCrime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions.
• Drive large scale operational transformation, including outsourcing changes and continuous improvement initiatives to build a more robust and scalable function.
• Champion and embed a culture of ownership, empowerment, and continuous improvement across the team.
• Establish and maintain best in class governance for planning, tracking, reporting, and realising benefits from our programmes.
• Ensure timely, accurate, and transparent communication of progress, risks, and dependencies to senior leadership.
• Build deep, trusted relationships with Directors and Executives across Risk, Compliance, Product, and Operations.
• Act as the voice of Financial Crime Operations in bank wide forums, influencing prioritisation and ensuring delivery needs are met.
• Resolve complex conflicts and align stakeholders across multiple functions and jurisdictions for successful delivery.
• As we continue to build, this role will take on people leadership responsibilities of a small team of Delivery Managers responsible for large scale, cross functional FinCrime programmes.

Qualifications

• You have a proven track record of leading and delivering significant, large scale operational transformation programmes within regulated financial services.
• You have a deep working knowledge of Financial Crime Operations, regulatory requirements, and the challenges of designing and implementing global or multi jurisdictional operating models.
• You are an exceptional change leader who can demonstrate how you've influenced cultural and behavioural shifts, not just structural ones.
• You can effortlessly translate an ambitious strategic vision into a practical, operational execution plan.
• Your communication and stakeholder management skills are outstanding, allowing you to operate credibly and confidently at Director and Executive levels.
• You thrive when managing high risk, high profile regulatory delivery programmes.
• You have experience managing people and coordinating work across a team.

What's in it for you

• • This role can be based in our Cardiff or London office, or distributed within the UK (with ad hoc meetings in London)
• • We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• • £1,000 learning budget each year to use on books, training courses and conferences.
• • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home set up.

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We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

Equal Opportunities

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.