Leave us your email address and we'll send you all the new jobs according to your preferences.
Field Technical Services Engineer - Liverpool
Posted 1 day 6 hours ago by Kyocera Group
Permanent
Full Time
Other
Lancashire, Liverpool, United Kingdom, L1 9
Job Description
Field Technical Services Engineer - Liverpool 
Location: Liverpool
Department: ICT Service & Support
Reporting to: Regional Service Manager
Contract: Permanent
The role involves providing technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.
Responsibilities include:
- Providing technical assistance to assigned Kyocera accounts within SLA timeframes.
- Investigating and rectifying faults reported by KMDS and channel partner end users.
- Performing device installation, routine maintenance, and updates as required.
- Understanding and adhering to SLAs related to assigned accounts.
- Understanding solutions in use and conducting basic fault finding.
- Supporting colleagues during absences or busy periods.
- Logging call details promptly in the call logging system.
- Reporting recurring faults for proactive management.
- Sharing technical expertise with team members.
- Building relationships with key stakeholders within KMDS accounts.
- Maintaining stock levels at sites.
- Attending product training to maintain knowledge base.
- Adhering to Kyocera policies, procedures, and health and safety standards.
- Aligning work conduct with Kyocera's core values and philosophy.
- Performing any other technical support tasks as directed by line management.
What we can offer you:
- Competitive salary
- Company car and fuel card
- 25 days holiday plus statutory holidays; additional day after 5 years
- Buying and selling holiday scheme
- Life assurance (4x salary)
- Pension scheme (8% total contribution: 5% employer, 3% employee)
- Sick pay scheme
- Enhanced maternity and paternity leave
- Employee assistance program
- Bike2Work scheme
- Electric car scheme
- Discounts and perks through Lifeworks
- Eye care discounts
Kyocera Group
Related Jobs
Business Expert Sap S/4hana Record To Report Emea Hub (f/m/x)
- Baden-Württemberg, Aalen, Germany, 73431
Business Expert Sap Logistics And Supply Chain (f/m/x)
- Baden-Württemberg, Aalen, Germany, 73431
Sap S/4hana Service Consultant (f/m/x)
- Baden-Württemberg, Oberkochen, Germany, 73447
Dentist
- Gloucestershire, Cinderford, United Kingdom, GL142
Partner - Private Client
- Somerset, Taunton, United Kingdom, TA1 1