Field Services Engineer

Job purpose

• The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.
• Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.
• This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).
• The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion
• and provide end-user assistance where required & directed.
• On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment.

Main responsibilities:

• (70%) To administer 2nd line support, in response to requests from the business.
• (10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users
• can operate with maximum systems availability and understanding of the end user computing environment.
• (20%) Other tasks as appropriate.