Field Service Engineer (Essex) InPost Head Office Network West Thurrock (Grays) Depot

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Field Services Engineer based in Essex to join our NetworkHealth team!

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners, and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent committed to helping us power our mission to reshape the way parcels move and redefine eCommerce logistics. Our team is packed with top experts in e-commerce, technology, scale-up growth, sustainability, logistics, and supply chain. We're passionate, ambitious, collaborative, innovative, supportive, and egos are left at the door.

About the role:

This role involves diagnosing, repairing, and maintaining parcel locker machines. Responsibilities include software configuration, quality control, providing technical support and training to employees and subcontractors, developing new solutions, and maintaining technical documentation.

What you'll be doing:

1. Diagnosing and repairing faults of parcel locker machines (APMs) to ensure minimal downtime and optimal performance.
2. Maintaining and modernising parcel locker machines, including hardware and software upgrades.
3. Diagnosing, reconfiguring, and installing software or firmware for electronic and electromechanical equipment, ensuring security and compatibility.
4. Reporting on repairs using organisational communication channels.
5. Managing tools and components for parcel locker machines.
6. Handling systems related to personnel management.
7. Ensuring quality control of work performed by internal teams and subcontractors, adhering to standards and contractual obligations.
8. Providing technical and substantive support via communication and IT channels, including to international teams.
9. Participating in developing solutions for new parcel locker models.
10. Preparing and updating technical manuals and documentation.

What we need from you:

We seek individuals ready for a fast-paced environment, problem solvers, and those who can balance immediate tasks with future planning. Drive, curiosity, and a desire to innovate are essential.

• Experience in a technical or engineering role.
• Proficiency in diagnosing and repairing electromechanical equipment, with software and firmware experience.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, capable of providing technical training.
• Efficient task management, quality focus, and deadline adherence across multiple markets.
• High accuracy in quality control and documentation.
• Experience working with diverse, including international, teams.
• Flexibility to travel within the UK and internationally for service and training.
• Familiarity with parcel locker systems, electromechanical devices, and IT tools.
• Effective time management and responsibility handling with tools and components.

This position requires occasional training and visits to our office in Hemel Hempstead and should be based near or within the Essex area to focus on this patch.

Perks of the job:

We reward our team with benefits such as:

• Enhanced annual leave (26 days + optional additional days)
• Vitality health care
• Enhanced parental leave
• Rail loan for commuting
• Paid volunteering days
• Hybrid working (role-dependent)
• Provision of necessary tech for remote work
• Discounts and online offers through Perks at Work

The application process:

We aim for a straightforward candidate experience. Expect a quick response within a few days, starting with a brief 20-minute chat with our Talent Team. Successful candidates may proceed to additional stages depending on the role level.

At InPost, we celebrate diversity and strive for an inclusive environment where everyone can flourish and be themselves.