Field Service Engineer

Overview

Your mission is to deliver skilled on site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on, helping customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Day to Day Responsibilities

• Servicing, maintaining, and repairing air compressors, dryers, gas generators, and associated equipment
• Diagnosing faults and carrying out repairs both on site and remotely with team support
• Completing service documentation using company systems
• Building positive customer relationships and delivering excellent service
• Working collaboratively with colleagues and sharing knowledge across the team
• Following safe working practices and company procedures
• Participating in an on call rota and occasional overtime when required

Skills & Experience

Education & Qualifications: A recognised mechanical or electrical qualification, or equivalent hands on experience within a relevant technical field.

Relevant Experience: Proven experience in a field based mechanical or electrical engineering role, ideally within an industrial or service environment.

Knowledge & Skills:

• Strong diagnostic and fault finding skills in mechanical and/or electrical systems
• Basic understanding (or willingness to develop knowledge) of Variable Speed Drives (VSDs), refrigeration systems, industrial networks, and remote monitoring technologies
• Computer literate with the ability to quickly learn and adapt to new digital tools and systems
• Excellent customer service orientation with strong interpersonal and communication skills, both verbal and written
• Ability to work independently, prioritise tasks effectively, and maintain a high standard of professionalism in customer facing environments

Other Requirements:

• A full Irish "B" driving licence
• Flexibility to participate in the on call rota and provide support outside regular hours when required
• Willingness to travel across the assigned region and occasionally beyond, depending on business needs
• Openness to working occasional overtime at short notice to support urgent service requirements
• A strong commitment to following safety procedures, using appropriate PPE, and maintaining a safe working environment at all times

Compensation & Benefits

• Full training and ongoing technical development
• Support from experienced engineers and technical specialists
• Company laptop, mobile phone, PPE, and tools provided
• A collaborative and supportive team environment
• Career progression opportunities within a global business
• Competitive benefits package including pension, private medical insurance, and 25 days annual leave

Location

You will be part of our customer center in Leinster, Ireland. You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on site.