Field Service Engineer

Field Service Engineer - Life Sciences

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Location

Field based, South of England

Key Responsibilities

• Conduct scheduled service and preventive maintenance visits as described in the supporting service contract documentation and/or maintenance agreements.
• Perform urgent repairs in a fast and efficient manner, including onsite and/or telephone and e mail support (incl. Teams) to customers and colleagues for Life Science products.
• Support other Life Sciences Service colleagues on service related matters and/or our wider Getinge colleagues such as Sales, Coordinators and Contract Sales.
• Provide technical and operational support, as needed.
• Prepare service reports in connection with repairs, maintenance and service visits.
• Prepare and complete Work Orders and Maintenance Reports in a timely manner, using Getinge service asset management software SalesForce.
• Provide feedback of data and experiences gained from contacts with customers, including escalating any complaints (depending upon product) to the Service Team Manager and/or the Bio processing Service Team Manager.
• Participate in internal or external training courses.
• Manage part stock inventory, including ordering of service parts & quarantine/return of any defective parts.
• Manage, monitor and maintain the assigned service tools and material, including calibration of test equipment.
• Ensure the correct application of the standards & regulations as per Getinge QMS.
• Ensure feedback on quality deviations.
• Promote the Getinge brand, service and image.
• Ensure proper availability of the assigned service tools and materials.
• Ensure the correct performance of service activities in general, in accordance with customer service contract SLA's.
• Apply ESD safety provisions correctly.
• Maintain a positive relationship & contact with customers for all service technical matters, including owning customer sites.

What You Need Qualifications

• Minimum qualification in electrical and/or mechanical engineering (e.g., City & Guilds Level 3 or an equivalent).

Knowledge/Experience

• Experience as Field Service Engineer or onsite maintenance engineer highly desirable, ideally within the Life Sciences industry.
• Good working knowledge of IT for service & product requirements (software & networking).
• Good working knowledge of Instrumentation, Mechanics, Electrics, Electronics skills is desirable.
• Previous knowledge and experience of service/testing of sterilisers and/or bioreactors devices is desirable, but not essential.
• Previous experience in a maintenance/service engineer field based or onsite role, supporting multiple customers is desirable.
• Self motivated and able to work independently & as part of a national Service team.
• Good organisational skills and demonstrated customer oriented attitude.
• The allocated territory is the South of England and you will be required to travel throughout the region daily to fulfil the requirements of your role.
• Travel across the UK&I and internationally may also be required on occasion to visit customers, support colleagues, attend training or other events or to attend Getinge premises.
• Occasional overnight stays may be required.

What We Offer

We offer a competitive compensation and benefits package, to ensure we support your well being and goals. We understand that a healthy work life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80% to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimise workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.