Field Service Engineer

Job Title: Field Service Engineer
Location: Scotland (Perth-based, with travel across surrounding areas)
Job Type: Permanent
Salary- Dependant on experience

About the Role
We are currently recruiting a motivated and customer-focused Field Service Engineer to join our client in Scotland, based around Perth. This is a permanent, field-based role that involves travelling between customer sites to provide installation, maintenance, and repair services for retail weighing and food preparation equipment.
While you will be part of a supportive team, this role involves working independently at customer sites within your designated territory.

Main Duties & Responsibilities

• Provide breakdown support, preventative maintenance, and software upgrades for retail weighing and food preparation equipment at customer sites.
• Carry out installations of weighing and food preparation equipment.
• Maintain accurate service records (paper-based and/or electronic) to support contract profitability and productivity tracking.
• Ensure all associated paperwork and timesheets are completed accurately and in line with company policies and standards.
• Operate company-issued mobile phone and laptop systems in accordance with company procedures.
• Manage and order spare parts stock effectively to achieve a high level of first-time fixes.
• Ensure all stock and spare parts are securely stored, quality-checked, and signed for according to company guidelines.
• Identify and secure new business opportunities and chargeable work within your territory, contributing to the company's financial performance.
• Pass on potential business opportunities to approved dealers.
• Deliver the highest standards of customer satisfaction at all times.

Role Requirements

• Full UK driving licence.
• Comfortable working independently in a field-based role.
• Ability to travel regularly within Scotland.
• Physically capable of lifting and carrying equipment weighing between 3.5kg and 30kg.
• Strong organisational skills and attention to detail.
• Good IT skills and confidence using laptops and mobile systems.
• Excellent communication and customer service skills.
• Experience in servicing or maintaining retail weighing or food preparation equipment would be advantageous, but full training will be provided.

What We Offer

• Company car, for private use - Employee fuel contribution to personal mileage
• Laptop and mobile phone
• Company pension - Company Contribution
• 26 days holiday + bank holiday +1 day's holiday if you are not sick that year
• Chargeable commission payment