Field Service Engineer

£32,400 to £35,400 per year, (OTE £42,000+)

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 23/01/2026

About this job

We are currently looking for a Field Service Engineer to join our UK Service Department covering the Swansea or Cardiff area.

Key Duties & Responsibilities

• Travel daily to customer homes to service and repair Acorn Stairlifts.
• Diagnose and provide hands on troubleshooting, service and repairs to existing Stairlifts.
• Meet all target and deadlines in a professional and timely manner.
• Provide high levels of customer service, ensuring satisfaction and implementing corrective actions with management support.
• Carry out product updates and safety checks in a safe manner.
• Communicate effectively with external customers and provide customer feedback.

What do we offer?

• Comprehensive induction and training.
• Investors in People accredited employer.
• Healthcare and pension schemes.
• Gym membership discounts.
• Company events.
• Monthly reward scheme.
• Company van.
• Paid from leaving home until returning home.

Qualifications

• Full, clean UK driving licence.
• Honest, reliable, and able to communicate on different levels.
• Criminal Records Bureau check (will be carried out).
• Ability to display Acorn Values: Quality, Unity, Integrity, Caring, Ambition.

Our Values

• Quality - quality of the products we make and sell and the service we provide.
• Unity - working together as one team.
• Integrity - acting responsibly and honestly to deliver on our promises.
• Caring - about our customers, each other and the wider community.
• Ambition - taking pride in all we do and striving to improve.

Recognition & Rewards

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications.

To ensure ample consideration, please submit your application as soon as possible.

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