Field Service Engineer - Midlands and South UK

Field Service Engineer Midlands & South UK (Coventry, Leicester, Northampton region)

A leading provider of laboratory instrumentation and services is seeking a Field Service Engineer to join a successful and highly motivated team.

Based in the Midlands, you will support customers across the region and the South of the UK, delivering expert maintenance, calibration and repair services across a broad portfolio of advanced analytical technologies.

This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to support your development and success.

Key Responsibilities

• Plan and perform preventative maintenance and calibration activities in line with company service standards, ensuring accurate documentation
• Diagnose faults and carry out instrument repairs at customer sites (or in-house where required), providing detailed service reports
• Deliver remote technical support via telephone and online channels to customers and internal teams
• Collaborate with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays
• Maintain van stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates
• Ensure all tools and test equipment are maintained in a fully operational and calibrated condition
• Identify and generate sales leads for instruments and service opportunities during customer visits
• Accurately record service activities, communications and parts usage within the CRM system

Requirements

• HNC (or higher) in an Engineering discipline (Electronics preferred)
• Proven field service experience working with complex analytical instrumentation
• Experience working with systems involving compressed gases and potentially hazardous substances
• Ability to interpret scientific or analytical data and resolve technical queries
• Competence in the use of electronic test equipment
• Strong organisational skills with clear written and verbal communication
• IT literate, ideally with experience using CRM systems and proficient in MS Office
• Self motivated, flexible and willing to travel, including occasional overnight stays
• Full, clean UK driving licence

What's on Offer

• Competitive base salary plus company and performance related bonus
• Company car
• Comprehensive benefits package
• Opportunities for career progression within a growing organisation