Field Retention Specialist - D2D Wins, Hybrid

We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you'll engage directly with customers, handle objections, and use the tools and offers available to retain business and drive results.

A full driver's licence and access to your own vehicle is required, with mileage expenses covered.

We're looking for driven, customer-focused people with experience in retention, door-to-door or inside sales - ideally within utilities, but not essential.

At PrepayPower, performance is recognised and progression is real. It's a fast-paced environment where results matter. If you're competitive, resilient, and motivated by targets, you'll fit right in.

Key Responsibilities

• Speak directly with customers (face-to-face and over the phone) tokeep them with us or win them back
• Work through warm leads and follow up with customers who need support or reassurance
• Use all available tools, offers, and insights to retain customers
• Handle objections confidently and turn conversations into positive outcomes
• Deliver on daily, weekly, and monthly targets
• Keep customer records up to date using internal systems
• Support the wider team with ad hoc activities when needed

Skills, Knowledge and Expertise

• Proven track record of hitting targets inretention or sales
• Minimum 1 year's experience indoor-to-door or inside sales
• Strong communication skills and ability to build rapport quickly
• Confident objection handling and problem-solving skills
• Self motivated with the ability to work independently
• Good planning and organisational skills
• CRM experience is a plus (not essential)
• Full, clean driver's licence and access to your own vehicle

What's in it for you?

• Hybrid working with access to the Sandyford (Dublin 18) office
• Clear progression opportunities based on performance
• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and flexible hybrid working options
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer a Friend Scheme
• TaxSaver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.