Field Operation Engineer

Role Purpose

• Reporting to the Manager. Regional Engineering UK.
• Responsible for facility maintenance support, installation (own and customer related) transmission related platforms.
• Customer order delivery and ongoing service management.
• Support local network operations.

Role Responsibilities

• To build out the EXA infrastructure networks & facilities as required in order to ensure industry leading service performance.
• To provide local multi-vendor telecom field operations and maintenance services, in order to ensure industry leading service performance.
• To support and ensure a smooth customer experience in conjunction with the Pre-Sales, Service Delivery and Post-Sales teams for all regional orders.
• Support the Network Operating Centre (NOC) as needed to maintain facility and network continuity.
• To ensure that all design changes, works documents, new network deployment and customer deployments are executed as per design process.
• To work with First Line Maintenance partners to ensure Preventive and Corrective maintenance is executed according to the required standard and per agreed SLA.
• To work within the Regional Infrastructure budgets while continuously seeking cost saving and efficiencies across all budget lines.
• To ensure good quality network as built design handover to Network Operations.
• To assist NOC with escalations to local suppliers during service delivery and all operational stages when required.
• As part of On Call support rota enabling 24x7 cover to fulfil operational activities.
• Ensure suppliers work in accordance with local safety and security rules
• Support facility security and management of access control systems.
• Carry out health and safety audits in office and data centres highlighting any issues to line manager.
• Support EXA compliance team in maintaining office and facility security and quality accreditations.
• Maintain accurate power and space capacity records related to the regional DC and Facilities.
• Produce and maintain documentation and records e.g. DC project drawings, builds, contracts, floor plans etc

Individual Profile

• Strong experience of field engineering experience working in telecoms to include data centre or building environmental systems.
• A knowledge of telecommunications and data networking
• Experience of telecommunication cabling, fibre/coax patching and equipment installation.
• Strong project management skills.
• Ability to manage multiple projects
• Good commercial awareness and negotiation skills
• Self-motivated with good organisational skills.
• Able to work under pressure and able to resolve problems
• Ability to adapt in a multi-cultural environment

Our working environment

We are committed to working in the location where we do our best work. As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations.

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought through our employees and culture. We want you to come as you and make yourself and EXA successful.