Field Implementation Specialist

At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple to use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that's anything but.

About the role

Flipdish is seeking a skilled and experienced Field Engineer to join our team. You'll be responsible for implementing and configuring our restaurant technology solutions on site - ensuring hardware and software are installed correctly, and that restaurant teams feel confident using the system. This role requires strong technical capability (including cable running and terminating), clear communication, and the ability to work independently while partnering closely with internal teams.

You will need a full, clean driving licence to be considered for this position.

What you'll own

• Own end to end on site implementations of Flipdish solutions, ensuring hardware and software are installed and configured correctly.
• Build deep product knowledge (accounts, configurations, workflows) so you can tailor setups to each restaurant's needs.
• Deliver clear on site training and practical support so restaurant teams can adopt Flipdish confidently.
• Troubleshoot hardware/technical issues on site; streamline escalations and keep customers informed throughout.
• Partner with the Onboarding team to plan work, manage timelines, and resolve issues quickly and effectively.
• Keep accurate records of installs, customer interactions and issues; provide regular, clear updates to the team.
• Challenge poor decisions and propose better ways of working. Constructive challenge is a responsibility - prioritising harmony over truth or progress is a failure of responsibility.

What success looks like

• Customer sites are installed smoothly, safely, and to a consistent quality bar (hardware + software correctly configured).
• Restaurant staff leave implementations confident and capable (clear training, minimal follow up needed).
• Technical issues are diagnosed quickly, documented well and resolved with high customer trust.
• Implementations run on time with strong internal coordination (especially with Onboarding).
• You proactively spot patterns and improvements that raise the quality and efficiency of installations over time.

About you

You'll thrive in this role if you:

• Have 1-3 years in a hands on field engineer/service engineer role (or equivalent practical experience)
• Can demonstrate proven ability to install, configure and troubleshoot customer facing hardware/software on site
• Possess strong communication and stakeholder management skills
• Take high ownership: you don't wait to be told what to do
• Challenge poor decisions and propose better ways of working.

The following would help you stand out.

• Experience running and terminating cable, drilling/mounting equipment safely
• Familiarity with POS / payments / printer setups in hospitality environments

What you get

We're a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you're smart, ambitious, and hard working, we'll do whatever it takes to make you a Flipdisher!

• Hub model (hybrid): a healthy blend of hub + home working (2 days per week from our Sandyford office)
• Time off: 25 days annual leave + public holidays + company days (e.g. Summer Fridays, seasonal)
• Private healthcare: IE cover (provided through Laya Healthcare)
• Pension: Retirement savings support (IE)
• Equity (ESOP): share options, so you can share in Flipdish's long term success
• Team connection: regular team meet ups and company events

Our Culture

At Flipdish, we're on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges and an increasingly demanding customer base. Our job is to make their lives easier with technology that's powerful, satisfyingly simple and backed by real human support.

Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation, helps restaurants grow while staying in control. We're an AI first company and we use it to help our customers get better outcomes, faster ordering, smarter marketing and smoother operations, so owners and teams can spend more time on what matters.

Inside the company, we value ownership and clarity, with a friendly, people led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, create the space for people to grow (with balance, not burnout). We're focused on impact and team energy, not "being seen". You'll have meaningful scope, work closely with smart people across teams and be trusted to make things better as Flipdish scales.