Field Implementation Consultant

About the Role

Lightspeed is looking for a customer service oriented individual based in Manchester to provide on site service and technical assistance for our Point of Sale products in the hospitality industry.

What you'll be doing

• Project manage rollouts of multiple locations across regions.
• Provide key insights and support for our strategic/enterprise customers.
• Travel to customers' locations to assist with implementation and deliver technical support.
• Plan and organize training sessions with business owners, management teams, and staff.
• Support Lightspeed Partners with timely training as required.
• Guide customers through setup, implementation, integrations, and follow up.
• Install and troubleshoot networking devices including routers and wireless access points.
• Document and track key customer installation, network details, schematics, and on site services.
• Communicate with our development team regarding customer and product issues.
• Represent Lightspeed as company ambassador for all new and existing customers.

What you need to bring

• Passion for technology.
• Experience in technical or hardware installation/support.
• Flexible availability to work evenings and weekends.
• Ability to travel to customers' sites; your area will be defined in advance.
• Highly organized, self motivated, and able to manage your own schedule.
• Excellent communication and presentation skills in English.
• Strong attention to detail with an emphasis on customer service.

Even better if you have

• Fundamental knowledge of networking.
• Previous experience in the hospitality industry (restaurants, hotels, etc.).
• Experience managing larger projects.

Benefits

• Lightspeed share scheme (we are all owners).
• Company pension program.
• Health and wellness benefits.
• Mental health online platform and counselling & coaching services.
• Paid leave and assistance for new parents.
• Language classes & LinkedIn Learning license.
• Volunteer day.

Equal opportunity statement

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

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