Field Engineer - Customer Engineering

About the Role

Gigaclear is a high growth company delivering fibre optic broadband to underserved rural communities across England. The Field Engineer role supports the expansion of the network and the delivery of world class customer service.

Key Accountabilities & Responsibilities

• Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard.
• Trouble shoot, diagnose and carry out installations.
• Providing a first class customer service.
• Ensure management of any customer complaints, working to resolve any issues in a timely manner.
• Responsibility for own and teams' assurance across quality and Health & Safety standards.

Knowledge & Experience

• Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP).
• Previous knowledge and experience of field Civils specifications desirable - eg NRSWA.
• Previous experience of delivery to pre defined project schedules.
• Able to understand, interpret and adhere to risk & method assessments.

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+.
• DBS check (or ability to pass).
• Ideally already hold a NRSWA Operative accreditation.

Benefits

• Generous employer pension - up to 8% matched contribution.
• Income protection & life assurance.
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training and development content via our Learning Management System.
• Long service benefits and monthly employee recognition.
• Enhanced maternity and paternity provisions.
• Flexible working environment.
• Health & Wellbeing initiatives and company funded social events.

EEO Statement

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background. The information you give on this form will help us ensure equality in our services to you. We recognise that you may regard some of this information as personal and we have, therefore, included an option in most questions for 'prefer not to say'.