Field Delivery Manager

About Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. In the UK&I, our Service team delivers innovative maintenance and service solutions across HVAC, chillers, refrigeration, controls, and M&E works. We help customers improve energy efficiency and reduce operating costs worldwide.

What You Will Do

Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients. You'll manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards. It's a hybrid type of role to cover the Northwest & Yorkshire region of the UK, with a mixture of office-based (Manchester), and remote/site working.

How You Will Do It

• Drive team performance and make sound decisions in complex situations.

• Align service delivery with client expectations through strategic site meetings.

• Ensure 100% compliance with KPIs and SLAs.

• Validate and implement remedial repair quotations to maintain business margins.

• Produce site-specific RAMS and manage subcontractors in line with Health & Safety regulations.

• Oversee operational safety, including tool calibration, PAT testing, and PPE management.

• Foster continuous learning and collaboration across teams and partners.

What We Look For

• Proven experience in the Chiller industry, including hands-on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.

• Previous supervisory experience; IOSH qualification desirable.

• Strong stakeholder management and influencing skills.

• Excellent communication skills for technical and non-technical audiences.

• Proficiency in IT systems (Word, Excel, PowerPoint, iPad).

• Ability to work with commercial clients and travel across the region.

What We Offer

• Competitive salary + management incentive bonus

• Company car, IT equipment, life assurance

• 25 days of annual leave + bank holidays

• Holiday purchase scheme

• Development opportunities and employee discounts

• Voluntary benefits (childcare vouchers, cycle-to-work, eye care, high street discounts)

Ready to lead a high-performing team in a globally recognised organisation? Apply today!