Fibroscan Administrator

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Main area Hepatology (Fibroscan Project) Grade Band 3 Contract Fixed term: 5 months (The contracts are extended when we have EMCA monies confirmed) Hours Part time - 17.5 hours per week (17.5 hours over 3 days- TBC) Job ref 960

Site Queens Medical Centre/ Nottingham City Hospital Town Nottingham Salary £25,760 - £27,476 per annum pro rota Salary period Yearly Closing 11/06/:59

Job overview

Working as part of the fibro scan team the role will involve providing high quality admin and clerical support the community clinics that form a key part of the service. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.

In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.

Main duties of the job

• Be responsible for booking new and follow up appointments for the community and GP referred clinics using Nervecentre or any other relevant electronic booking systems arrange appointments for new and follow up clinics.
• Deal appropriately with enquiries, by telephone, email and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
• Manage the demand and capacity within the standard operating practice taking decision to escalation to the Community Liver Co ordinator any capacity issues.
• Managing the national choose and book system (E Referral Service) referrals.
• Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
• Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
• Notify Community Liver Co ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.
• Be able to competently use Medway PAS and other information technology.

Training & Qualifications

• 5 GCSE's or equivalent at Grade C or above - must include English.
• NVQ level 3 in administration or equivalent ECDL or equivalent

Experience

• Experience of using Microsoft Office, Outlook and Excel.
• Demonstrates understanding of patient / client confidentiality.
• Can complete letters, forms, reports and tables using computerised technology from information collected.
• Managing enquiries from patients and other clinical staff via telephone and in person.
• Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Nervecentre and Notis.
• Understanding of Medical Terminology.

Communication & Relationship Skills

• Uses correct grammar and spelling.
• Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally.
• Friendly and professional telephone manner.
• Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust.
• Understanding and helpful to patients and colleagues.
• Excellent written and verbal communication skills.
• Able to apply NUH Values and Behaviours to own daily work.

Analytical and Judgement Skills

• Able to use judgement to make decisions in order to solve problems / enquiries.
• Able to support colleagues during periods of absence or to accommodate working patterns.
• Demonstrates enthusiasm and a conscientious approach to work, advocating this to others.
• Highly motivated, displays self-confidence, positive thinking and adaptability to innovation.

Planning & Organisational Skills

• Consistently works to high standards.
• Works within given deadlines.
• Ability to plan and organise own time effectively.

Physical Skills

• Frequent use of VDU equipment.
• Frequently sitting at a keyboard.

Other Requirements Specific to the Role

• Ability to work on/off site, during core hours of 08:00-17:00.
• Demonstrates understanding of importance of prompt timekeeping and good attendance in the workplace.
• Remains calm and cooperative under pressure or in difficult or uncertain situations.

Equal Employment Opportunity

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.