Family Help Officer

The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this 'Our Nottinghamshire Approach'. Watch the two minute animation to learn more.

Nottinghamshire County Council 2.04K subscribers

Nottinghamshire County Council is dedicated to making a positive impact in the lives of children and families across our community. We pride ourselves on being a supportive and inclusive workplace where every team member is valued. Join us in our mission to provide essential services that make a real difference.

Are you ready to be the first point of contact for families in need? As a Family Help Officer, you will play a vital role in Nottinghamshire's Multi-Agency Safeguarding Hub (MASH). This position is crucial in identifying the needs and services for children and families in Nottinghamshire. You will receive and triage referrals, ensuring that families receive the right support at the right time.

As a Family Help Officer, your key responsibilities will include:

• Receiving Referrals: Triage referrals related to child protection, safeguarding, and early help.
• Assessing Needs: Explore the needs of families and assess risks to determine appropriate support options.
• Making Decisions: Use your professional judgement to ensure families receive timely and effective support.
• Communication: Engage in difficult conversations with families and partner agencies, ensuring clarity and compassion.
• Documentation: Accurately record information on our internal database system (Mosaic) to maintain confidentiality and data protection.

To thrive in this role, you will need:

• A minimum of2 years' experiencein Children's Social Care, Early Help Services, or Customer Services.
• A good general education, ideally toNVQ level 3or equivalent experience.
• Knowledge of relevant legislation and guidance affecting children and families.
• Strong IT skills, including experience with databases and word processing.

We are looking for candidates who demonstrate:

• Excellent Communication: Ability to hold challenging conversations with empathy and respect.
• Problem-Solving Skills: Capability to make informed decisions under pressure.
• Interpersonal Skills: Build strong relationships with families, colleagues, and partner agencies.
• Organisational Skills: Manage time effectively and meet deadlines in a fast-paced environment.

At Nottinghamshire County Council, we offer:

• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Work-Life Balance: Flexible working hours and hybrid working options.
• Professional Development: Opportunities for training, CPD, and career progression.
• Generous Leave: Enjoy annual leave plus 8 bank holidays.
• Supportive Environment: Access to an excellent occupational pension scheme and mileage payments.

If you are passionate about making a difference in the lives of children and families, we want to hear from you.

For an informal discussion about this opportunity please contact Janet Smith on or by email .

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under theDisability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.