Facilities Manager

Facilities Manager We have an exciting opportunity for a talented Facilities Manager to join our market leading Global Occupier Services business, working with a prestigious client based in Dublin.

Role Purpose

• Provide effective leadership and management for the facilities organization at multi site locations.
• Responsible for day to day implementation of policies, procedures, and programs, which provide a well managed and well maintained building.
• Provide positive response to the concerns and needs of the client, tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives.
• Responsibility for coordinating the activities, financials, vendors, and resources required for current and future needs of the buildings and operations.
• Develop partnering relationships with key client employees & stakeholders in the locations under their control.
• Ensure execution of all relevant business/facilities administration and processes to the client's service levels as described in contract KPIs.
• Deliver full suite of services as defined in contract Scope of Work/MSA.
• Ensure client satisfaction by being responsible for achieving client SLA and driving acceptable service delivery performance.
• Provide regular reporting/support to Regional Account Director as required.
• Ensure compliance with legislative, client and C&W health, safety, and environmental requirements.
• Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery.
• Establish in depth knowledge of client culture with particular focus on Real Estate and site organization.

Core Responsibilities for sites / personnel under their management

• Financial Management
• Operations
• Procurement & Contracts
• Risk & Compliance, Governance & H&S
• People & Culture

Financial Management

• Responsible for managing OPEX & CAPEX budgets for sites under their control.
• Develop and maintain a 5 year rolling CAPEX plan, incorporating life cycle costing and analysis.
• Conducting monthly and quarterly forecasting activities, Variance analysis/commentary, monthly accruals, aligning with client deadlines, and adhering to KPIs and contract performance indicators (CPIs) as outlined in the MSA.
• Responsible for PO management for sites under their control.
• Ensure portfolio remains compliant with C&W financial policies and procedures as well as compliance with SOC1.
• Overall responsibility for financial performance for sites under their control.

Operations

• Accountable for the day to day management of all hard and soft services across client owned and leased facilities.
• Provide operational leadership and oversight of both internal teams and external service providers, ensuring effective service delivery.
• Demonstrate visible leadership by fostering collaboration, supporting team members, and clearly articulating operational strategies and objectives.
• Provide cross regional operational support and coverage for Facilities Management across additional EMEA locations as required.
• Manage and maintain the Computerised Maintenance Management System (CMMS), FAMIS360.
• Manage financial administration and reporting through the Yardi finance platform.
• Ensure effective management of Critical Business Infrastructure (CBI), with a focus on minimising downtime, identifying risks, and implementing mitigation strategies.
• For leased properties, liaise with landlords and maintain a strong understanding of lease obligations to ensure landlord responsibilities are fulfilled at no cost to the client.
• Ensure team compliance with client change management processes, including maintenance activities, MOPs and SOPs.
• Lead incident investigations, including accidents, incidents, and near misses, establishing root causes and implementing corrective and preventative actions.
• Support audit and compliance activities by attending inspections, addressing non conformances, and managing corrective action plans arising from maintenance, inspections, surveys, and reports.
• Maintain and regularly update both client and internal operational risk registers.
• Administer and manage QMS systems, Smartsheet's, SharePoint platforms, and other operational tracking and management tools.
• Responsible for the management and oversight of conferencing and event operations across client site(s) and associated locations.

Procurement & Contracts

• Ensure value for money is delivered through effective supplier management, with performance measured against agreed SLAs and KPIs.
• Drive re procurement activities where service improvements and cost efficiencies can be realised, leveraging the C&W supply chain where appropriate.
• Maintain a comprehensive understanding of the contractual obligations, terms, and conditions governing the agreement between C&W and the client.
• Develop glide path savings plan in line with client and MSA requirements.
• Oversee and maintain the master vendor/supplier Smartsheet and contract management tracker for all suppliers within your remit.
• Ensure vendor scopes of work are fully aligned with AMD requirements, procedures, and Statements of Work (SOW), including all maintenance and EHS standards.

Risk & Compliance, Governance & H&S

• Ensure full adherence to client and Cushman & Wakefield (C&W) policies, procedures, and governance frameworks.
• Deliver services in line with contractual requirements, including MSA, SOWs, and operational playbooks.
• Promote a strong culture of compliance by ensuring team members clearly understand roles, responsibilities, and expectations.
• Take overall accountability for Quality, Environmental, Health & Safety (QEHS) performance across all sites under their control.
• Ensure compliance with all applicable legislation, standards, and regulatory requirements across EMEA.
• Lead risk identification, assessment, and mitigation, maintaining robust governance and operational controls.
• Support and manage internal and external audits, ensuring timely resolution of findings and corrective actions.
• Ensure safe systems of work are implemented and maintained, including contractor compliance, PTW, RAMS, and incident management processes.

People & Culture

• Provide strong line management to direct reports, ensuring clear accountability, performance standards, and alignment with contract objectives.
• Develop and implement a strategic people plan, focusing on high performance, succession planning, and talent retention.
• Lead, coach, and motivate the FM team to deliver services in line with industry best practice and client expectations.
• Foster a positive, inclusive team culture that promotes collaboration, engagement, and continuous improvement.
• Drive the professional development of team members through structured training, mentoring, and career progression planning.
• Ensure all team members maintain active development plans and receive regular performance reviews and feedback.
• Maintain and manage the FM training matrix, ensuring full compliance with statutory, client, and role specific requirements.
• Promote capability building and upskilling across the Workplace team to strengthen operational resilience and service delivery standards.

Qualities and Personal Attributes: Essential (unless noted as Desirable)

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Pursues opportunities to learn more about C&W commercial environment.
• Uses all available internal resources, systems, and tools to help increase team productivity.
• Builds the brand by seeking opportunities to promote the C&W brand through everyday interactions that contribute to the brand image.
• Identifies and improves processes, systems, and work products to continually exceed internal and external client expectations.
• Identifies solutions that reduce expenses.
• Seeks assignments and welcomes challenging activities.
• Delivers innovation by looking for and suggesting new ways to differentiate C&W services from the competition.
• Demonstrates a spirit to win by showing initiative in identifying, recommending, and pursuing new opportunities.
• Contributes to financial success by delivering on financial objectives.
• Achieves the business plan by applying relevant systems, procedures, business knowledge to maximise resources and deliver role objectives.
• Supports new business generation with knowledge and experience advice where required.
• Supports existing business out with their own area with knowledge and experience advice where required.

Leadership and Management

• Creates collaborative opportunities and communicates proactively with all relevant levels of the organisation to obtain and share information.
• Appreciates diversity, recognising the needs and welcomes the unique contribution of all colleagues and clients.
• Understands the client's needs by actively listening to requests from internal and external clients and provides timely assistance with careful attention to detail and effective solutions.
• Enables performance by encouraging and supporting peers, colleagues and team through constructive feedback . click apply for full job details