Facilities Manager

Facilities Manager Contract: Government Location: Shrewsbury, with travel along the Wales-England border Hours of work: 40 Contract Type: Permanent ISS Facilities are recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract.

Job Description In this role, you will take full ownership of service delivery across your allocated regional sites.

Key Responsibilities

• Oversee hard and soft FM service delivery across multiple sites
• Manage client relationships and proactively resolve service issues
• Ensure full compliance with statutory requirements and SFG20 maintenance standards
• Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
• Oversee subcontractor performance, compliance, and service quality
• Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)

Professional and Personal Competencies/Qualifications

• Proven experience in a Facilities Management role
• Strong understanding of both hard and soft FM services
• Experience managing client expectations in a complex contract environment
• Previous people management / line management experience
• IOSH Managing Safely qualification
• Understanding of statutory compliance requirements
• Working towards Level 3 or Level 4 qualification in Facilities Management

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Proud member of the Disability Confident employer scheme

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

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