Facilities manager

Cluttons is currently recruiting for a Facilities Manager (FM) to work in the Commercial Management team at our head office in London. The FM will manage a portfolio of office, retail, and industrial properties across London and the South-East, overseeing day-to-day operations.

The responsibilities include:

• Managing hard and soft service providers, monitoring SLAs and KPIs, and re-tendering for quality and value.
• Preparing and managing service charge budgets in line with RICS standards.
• Monitoring and controlling budget expenditures with the client accounting team.
• Ensuring compliance with environmental, health, and safety legislation, policies, and procedures.
• Inspecting buildings and sites to meet key deliverables.
• Participating in market tendering processes to achieve best value.
• Reporting accurately to partners, property managers, clients, and H&S directors.
• Handling ad hoc queries from the property management team, clients, and occupiers.
• Developing good relationships with building and site occupiers.

People

• Regular liaison with partners and property managers about current issues.
• Coordination with other departments such as projects, building consultancy, and fund management.
• Managing and supervising contractors on-site.

Clients and Business Development

• Providing client-facing expertise in FM matters.
• Reporting building/site issues to clients.
• Building and developing client relationships.
• Supporting tenders for new business.

Financial

• Managing service charge budgets and accounts.
• Controlling invoice coding and ensuring prompt payments.
• Maximising fee income while complying with RICS standards.

Systems and Processes

• Ensuring compliance with policies on health, safety, and environmental issues.
• Keeping online management systems (e.g., RiskWise) updated.
• Ensuring contractor competence and accreditation.

Additional requirements include being a team player, holding NEBOSH or IOSH certification, IWFM membership or equivalent, a driving license, and experience managing multi-let commercial portfolios. Proficiency with property management and environmental health and safety systems is preferred. The role offers hybrid working, 25-30 days of holiday, pension, life assurance, and various employee benefits.