Facilities Helpdesk Administrator - Motherwell, ML1 1RU

Facilities Helpdesk Administrator - Motherwell, ML1 1RU

Hours: Monday - Friday, 8:00am - 17:00pm

Salary: up to £27,459.57 per annum

• 22 Holiday Days plus Bank Holidays
• Employee discounts via Reward Gateway
• Cycle to work scheme
• Access to a virtual GP & a health & wellbeing app

We're currently looking to recruit a Facilities Helpdesk Administrator to provide helpdesk administration support to our South Division, including engineers, contract managers and clients. You will be the first point of contact for incoming calls and will be responsible for updating paperwork on both our system and the client's system. In this role you will place callouts, be responsible for raising POs, chasing, and updating job reports whilst also quoting and booking any additional works. In addition, you will liaise with the client team on a regular basis to ensure proactive support of their requirements.

Responsibilities

• Provide helpdesk administration support to the South Division teams.
• Manage incoming calls and update paperwork on both internal and client systems.
• Place callouts, raise purchase orders, chase outstanding items, and update job reports.
• Quote and book additional works as required.
• Liaise regularly with the client team to ensure proactive support of their requirements.

Qualifications

• Good communication and numeracy skills.
• Computer literate with knowledge of Word and Excel.
• Experience in a similar environment.
• Good attention to detail.
• Experience in raising purchase orders.
• Understanding of Health and Safety legislation.
• Knowledge of CAFM systems.
• Experience in coordinating specialist sub contractor visits.

In return, we'll provide full training once you start and ensure you have everything you need to do a great job and be part of our supportive team.

We are an equal opportunities employer committed to recruiting a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements, and business needs.

Don't miss this opportunity, apply now!