Facilities Coordinator - Permanent

C. Hoare & Co

Our Diversity Pledge

At C. Hoare & Co, we are committed to fostering a diverse workforce that reflects society. We believe that all individuals should have the opportunity to thrive, develop, and succeed based on their talent, regardless of ethnicity, gender identity, sexual orientation, disability, age, or other differentiating factors. We value diversity of thought as well.

Flexible Working Pledge

We support flexible working arrangements to help individuals thrive and meet business needs. We have a permanent hybrid policy promoting part-time work and job-sharing where applicable. Our family-friendly policies and competitive benefits package are designed to support our staff.

Scope of Work & Value to Customers:

• Work as part of a people-focused facilities team.
• Support daily operations of the bank, assisting visitors and users of the facilities.
• Maintain a safe and secure environment for all.
• Provide high-quality service to the bank's customers.
• Manage communications and records with professionalism.
• Ensure safety and security for customers and colleagues.
• Support the Facilities Team to deliver high service standards.
• Ensure timely and cost-effective communication with customers, colleagues, and partners.

Roles & Responsibilities:

• Ensure a safe, compliant, and effective working environment for daily bank operations.
• Support the Health and Safety Council as Secretariat, managing policies and procedures.
• Maintain building and health and safety compliance across facilities.
• Act as the first point of contact for facilities users, reporting issues proactively.
• Assist with the Post Room and Lowndes Street branch operations.
• Complete facilities administration promptly, maintaining FM systems and compliance records.
• Manage facilities services within SLA's, KPI's, and bank policies.
• Review processes and procedures with FM Leadership.
• Share best practices within the facilities team and identify improvements.
• Represent Facilities in projects, reviews, and audits.
• Manage operational contracts, attend review meetings, and act as secretary.
• Maintain supplier records and ensure compliance with management requirements.
• Manage parts of the facilities budget, including raising POs, processing invoices, and recording spend.
• Develop facilities reporting and compliance checks.
• Lead on managing the bank's DSE system, ensuring actions are completed.

Mandatory Skills:

• Previous experience in facilities management.
• Health and safety qualification (IOSH or NEBOSH); willingness to pursue NEBOSH if IOSH.
• IWFM Level 3 qualification or equivalent.
• Excellent communication skills.
• Strong planning and prioritisation abilities.
• Adaptable working style and proactive learning attitude.
• Experience managing contractors, KPIs, and SLA's.
• Advanced MS Office skills, especially Excel, PowerPoint, SharePoint, and Teams.

Desirable Skills:

• Qualified DSE Assessor.
• Experience in a high-end, customer-focused, corporate environment.

Interdisciplinary Skills:

• Proficient in spoken and written English, with strong communication skills.
• Highly organised, with effective prioritisation.
• Respectful and confidential in colleague interactions.
• Ability to work independently, collaboratively, and as part of a team.
• Passionate about learning and professional development.

Benefits:

• 25 days of holiday (Work Level 1 - Senior Support)
• Market-leading pension
• Group life assurance
• Group income protection
• Season ticket loans
• Private medical insurance
• Subsidised staff dining
• Charitable donations and Give As You Earn
• Eye care
• Flexible benefits
• Additional annual leave
• Computer products
• Charity days
• Critical illness cover
• Cycle to Work scheme
• Dental insurance
• Personal accident insurance
• Travel insurance
• Vehicle breakdown cover
• Eldercare support
• Workplace nursery scheme
• Electric vehicle scheme

Supporting Your Recruitment Experience

If you have a disability, health condition, or are neurodiverse, and may benefit from adjustments during the recruitment process, please ask. We aim to make our hiring process accessible to all. We recognize that no candidate will meet every requirement; if your experience differs but you believe you can bring value, we want to hear from you!