Facilities Contract Manager

Contract Manager (Facilities Management) - Dublin

Elite Talent Hub is a specialist in permanent staffing solutions for clients both nationally and internationally.

Our client, a leading international facilities management and services provider, is now seeking applications from suitably qualified candidates for the role of Contract Manager on a long-term facilities management contract covering a major education campus in Dublin city centre. Reporting to the Contract Director, you will lead a team of managers, technicians and frontline staff responsible for the day-to-day delivery of hard and soft FM services under agreed SLAs, including planned preventative maintenance, reactive works and a lifecycle programme, with a strong focus on commercial management, legislative compliance and continuous improvement within agreed budgets.

Key Responsibilities

• Build and develop effective relationships with key stakeholders and customers at all levels, ensuring excellent customer service to meet contract expectations.
• Support the overall delivery of FM operations across contract delivery, M&E services, legislative compliance and contractor management.
• Achieve KPI and SLA targets, ensure consistency across the full range of services and attend stakeholder meetings to monitor service delivery standards.
• Line management responsibility for site-based service managers, including motivating, developing and performance reviewing managers and teams.
• Deliver the contract within agreed budgetary parameters, manage monthly financial commitments, maximise revenue and optimise expenditure.
• Build relationships with service partners, attend regular planned meetings and ensure full co-operation as required.
• Oversee FM management systems for site operations to ensure jobs are appropriately logged and reported.
• Oversee the resourcing and management of project works, including equipment upgrades and building and M&E asset replacements.
• Cultivate innovation and best practice and share it across the wider business unit.
• Act as a key member of the Emergency Response, Incident Management and Business Continuity teams, with 24/7 phone availability.
• Manage multiple contractors and vendors to deliver services on time and within budget, and run vendor procurement in line with agreed procurement guidelines.
• Implement and manage safety procedures to provide a safe and secure working environment.
• Lead all mobilisation requirements across the contract portfolio.

Requirements

• Third level qualification in Building Services, Facilities Management, Engineering or a related discipline, plus a recognised facilities management professional qualification.
• 3 to 5 years' experience in an operations capacity, including previous management of FM contracts and a demonstrated ability to influence change.
• Experience managing a multi disciplinary technical and operational team, with strong people management, coaching and team building skills.
• A working understanding of the technical aspects of FM, including HVAC, fire protection, mechanical and electrical systems and BMS.
• Proven capacity to understand and interpret commercial contracts, with an intelligent approach to performance monitoring and compliance reporting.
• IOSH or NEBOSH qualification and IWFM (formerly BIFM), CIBSE or equivalent accredited body membership.
• Strong communication and presentation skills, a passion for quality, flexibility and a proven ability to initiate and follow through on improvement initiatives.
• Must satisfy Garda vetting requirements.

What's on Offer

• Permanent full-time position with a leading international facilities management provider
• Salary circa €65,000, dependent on experience
• Lead role on a high-profile, long-term contract with genuine career progression