Facilities and Office Support Manager

Overview

Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT

Location: Fulham, plus sites across London and Greater London

Job type: Permanent, office-based. Full-time (Monday to Friday, 9 am to 5 pm)

Line Manager: Director, Business Services

Direct Reports: Two - Receptionist/Office Administrator and Apprentice

Salary: £36,947 - £44,639 per annum

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

Responsibilities

The Role: To lead and manage "hands-on", the day-to-day operations of non-residential facilities and office administration across all sites, managing cleaners and ensuring efficient service delivery, regulatory compliance, and a safe, well-maintained environment for staff. The role also supports the delivery of high-quality business support services through effective administrative coordination and internal stakeholder engagement.

Facilities Management

• Oversee and coordinate the maintenance, safety, and functionality of the office environments across all sites, and ensure these are fit for purpose. This would include the booking and overseeing of all non-residential property equipment, including but not limited to, fire equipment, extinguishers, PAT testing, alarm, lighting testing and recording.
• Compliance checks - quarterly monitoring and maintenance of non-residential asset lists.
• Monitor office spaces, conduct internal and external office moves and work with Property Services to ensure a clean, safe, functional, and welcoming environment across all non-residential spaces.
• Work with Property Services on environmental sustainability initiatives (for example, energy efficiency and recycling).

Experience

• Experience in facilities and office management within housing, care, or charity settings. (Essential).
• Strong understanding of health & safety regulations and compliance frameworks. (Essential).
• Excellent organizational and problem-solving skills. (Essential).
• Budget management and contract negotiation experience. (Essential)

Skills and Knowledge

• Excellent interpersonal, negotiation and communication skills, with the ability to influence and build strong relationships with directors, managers and other stakeholders. (Essential).
• High level of IT literacy, and proficiency in Microsoft Office 365, housing and property management systems. (Essential).
• Exceptional organisational skills with high attention to detail with documentation. (Essential).
• Ability to manage multiple priorities and work under pressure. (Essential).
• Strong analytical and problem-solving skills. (Essential).
• Ability to coach, influence and build credibility of the business function. (Essential).

Education and Qualifications

• Degree or HND in Facilities Management or Business Administration or transferrable qualifications in internal operations or customer services.
• Demonstrable commitment to continuous professional development, (CPD). (Essential).
• DSE Assessor Training Certificate - qualification dated within the last eighteen months of interview. (Essential).

Staff benefits

• Healthcare Cash Back Plan - provided by Bupa, this scheme financially reimburses the staff for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
• Ride to Work Scheme- providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
• Season Ticket Loans- staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
• Pension - the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to .

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.