Facilities and Office Assistant

About the role

Location: Office based at Avonmore Road, London W14 8RR.

Salary: £27,615 per year full time equivalent (£22,092 actual).

Employment type: Permanent / Part time (28 hours per week over 4 or 5 days).

Closing Date: Sunday 17 May 2026.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification

This role is part of our Facilities and Property team. The Facilities and Office Assistant will ensure our office is a well maintained, welcoming and inclusive working environment for colleagues and visitors. They will support the Facilities and Property Manager with day to day office running, health and safety and will work closely with teams across the organisation to create a safe, positive and inclusive workplace environment. The postholder will support staff onboarding and wellbeing and contribute to a high quality employee experience in the office and working from home.

Person Specification

You should have good customer service skills and mindset, able to provide a welcoming experience for visitors and colleagues. You will enjoy relationship building and have a person centred approach to supporting colleagues and an ability to communicate sensitively with older tenants. You should be highly organised with attention to detail and have an ability to switch between tasks and prioritise in a role which, by its nature, involves interruptions.

BASIC Certificate: required for this role.

What it's like to work at Independent Age

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

Benefits

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

Flexibility

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and some hybrid working is available in this role. If you need a different form of flexibility, we are always happy to talk flexible working.