Export Manager - 40k

VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Supervisor to join a growing and dynamic company based in Belfast.

This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home)

This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation.

Salary

£36,000 - £40,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package (25 days leave + Stats) & Progression Opportunities

Customer Service Leadership

• Oversee daily Customer Services operations, ensuring high service standards.
• Lead a professional, customer-focused team culture.
• Act as escalation point for complex enquiries and issues.

Customer Experience & Support

• Ensure timely, accurate handling of orders, enquiries, and documentation.
• Resolve issues in collaboration with Sales, Operations, and Supply Chain.
• Maintain proactive internal communication to meet customer expectations.

Operations & Coordination

• Allocate workload across orders, registrations, and export documentation.
• Provide cover for Export Administrator duties as needed.
• Ensure processes comply with company procedures and regulations.

Team Development

• Train, coach, and support team performance and capability.
• Assist with attendance, holidays, and performance management.
• Foster a collaborative, high-quality service environment.

Performance & Improvement

• Monitor KPIs (accuracy, response times, service levels).
• Support reporting and identify process improvements.
• Maintain and enhance procedures and best practices.

Compliance

• Ensure confidentiality and adherence to company policies.
• Support export and documentation compliance requirements.

Requirements

• Previous team leadership/supervisory experience.
• 3+ years' export industry experience or similar is preferred
• Background in fast-paced customer support or export administration.
• Strong customer service and communication skills.
• Proficient in Microsoft Office and IT systems.
• Experience with registrations, dossiers, and regulatory liaison.
• Proactive, self-motivated, and results-driven.
• Strong judgment, initiative, and teamwork.
• Flexible, adaptable, and able to maintain confidentiality.
• Willing to travel (UK/Ireland and occasionally abroad).
• Full driving licence, own transport, and right to work.

For more information on this role please reach out to Jack for more information.