Experimentation Delivery Manager

Founded in 2017, Creative CX is a specialist Experimentation Consultancy.

We help businesses to optimise, personalise and innovate across the entire customer experience, to drive measurable growth.

And we help them establish and scale experimentation programmes so that every team can experiment everywhere.

We're lucky to work with fantastic clients such as the BBC, easyJet, AJBell, Hastings Direct, Primark, Premier Inn and YOOX Net-A-Porter Group. Helping them to innovate and continuously improve through research and experimentation, and helping them to mature and scale their experimentation programmes.

We're looking for an Experimentation Delivery Manager with 3+ years of practical experience in fast paced digital environments, either from an in-house or consultancy / agency background.

You'll work closely with our Strategy, UX, Development, and QA teams to plan, coordinate, and deliver high-quality experiments at pace. You'll be the engine that keeps projects moving, ensuring we deliver on time, on budget, and to the highest possible standard.

This is a hands-on delivery role for someone with a passion for experimentation and the organisational skills to manage multiple high-velocity projects.

This is a hybrid role based in our Central London office with flexibility to work from home 4 days a week.

• Manage the experiment delivery for a handful of enterprise-level clients.
• Work with the Strategy, UX, Development and QA teams to deliver innovative, high-impact online experiments (A/B/n Tests).
• Work closely with our in-house designers and developers (client-side and full-stack) and QA team to ensure that A/B/n tests are built to a very high standard and delivered on time.
• Contribute to UX Research projects, ensuring they run on time and on budget.

• Excellent in front of clients presenting updates
• A problem finder, solver and fast learner.
• Able to manage multiple projects simultaneously.
• Consultative and strategic in nature.
• Never satisfied with the status quo - always looking to improve and innovate. We're an experimentation consultancy at heart so trial and error is in our DNA.
• Proactive in your approach to clients and workload.
• Positive in your attitude to challenges and change.
• Able to connect with our values: mutual respect, collaboration, passion for innovation.

• Exemplary communication and client skills.
• Deep experience using project management tools such as Notion, Airtable or Jira
• A knowledge and a passion for Experimentation, Optimisation, Product and Digital Innovation.

• Knowledge of at least one enterprise-level experimentation platform (e.g. Optimizely, ABTasty, Monetate, Adobe Target, Kameleoon, StatSig, Eppo, GrowthBook, ABSmartly etc.)
• Awareness of digital analytics platforms such as Google Analytics and Adobe Analytics.
• Proficiency in the various types of experiments e.g. A/B/n, Personalisation, MVT, Multi-channel.
• Accreditations or certificates with Experimentation and Analytics platforms as well as any relevant courses in Optimisation or Experimentation.

Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you'll be part of an exciting growing consultancy. Some of our benefits include:

• Regular social events and away days, arranged by our social committee
• Coaching, a personal development plan, and a training budget to help you grow
• 25 days' holiday each year,
  • Plus an extra day for every year at Creative CX (up to a max 5)
  • An additional day off for your birthday after 3 years of service
• Working abroad policy - option to work outside the UK allowing you to work from outside the UK while travelling to extend holidays, visit family or just see more of the world .
• Company contributory pension scheme
• Private Medical Cover
• Life Assurance
• Cycle to Work Scheme
• Charity Payroll - giving before tax
• Perkbox membership - providing discounts and rewards.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. You must also be prepared to travel to our office for one day each week.

Creative CX is an equal opportunity employer. Creative CX recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status as required by applicable law.

If you have the skills and experience we are searching for and you are looking to join a fun and inclusive team, send your CV and covering letter to us at .