Experiences Business Operations Manager

PE Global is currently recruiting for an Experiences Business Operations Manager for a leading multi-national vacation rental client based in London.

This is an initial 6 months contract position.

Pay rate is up to £25.48ph PAYE depending on experience.

Working 40 hours per week.

As the Experiences Business Operations Manager you will support the on-boarding and execution of some of our highest profile, globally recognized Experiences and Experience hosts.

This is a high-visibility, high-stakes role where the quality bar is exceptionally high: listing pages, guest communications, and logistics for talent of this caliber leave no room for error. You'll be the operational backbone that makes these moments flawless, owning the details so that hosts, guests, and partners experience a seamless Experience.

Duties of the role/Responsibilities

• Building and ensuring accuracy and quality of listing pages
• Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately
• Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule
• Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing
• Analyzing the results and impact of these Experiences
• Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency
• Maintaining clear documentation of workflows and processes

Education/Experience

• Experience working in tech and hospitality preferred
• 5+ years of operations management
• Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards
• Strong organizational skills and the ability to juggle multiple workstreams and competing deadlines
• Natural curiosity to learn about new tools and detailed processes
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
• Excellent communication (written & verbal) in English; Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
• Interpersonal skills balancing internal and external partners

Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK.