Experience Design Lead

time left to apply End Date: July 5, 2025 (11 days left to apply)

job requisition id JR102696

We're looking for an Experience Design Lead to join our venture-building team. If you're excited by the challenge of shaping ideas into tangible, testable propositions, and using design as a strategic tool to build the future of energy, you're in the right place.

You'll lead design thinking end-to-end - from an idea to low-fidelity experiments, to functioning MVPs that help us validate big assumptions fast.

This is a hybrid role - ideal for someone who brings a strong user research foundation and is equally confident contributing to design strategy , storytelling , and pitching ideas that resonate with both customers and stakeholders.

Here's a taste of what you'll be doing:

You'll help teams move from ambiguity to clarity - not just by discovering insights, but by framing them into compelling narratives and concepts . Your responsibilities will include:

Prototype like a founder - Build things that make ideas real, fast. Use creative tools, AI, and anything else at your disposal to move quickly and learn faster

Think in journeys, not just screens - You'll take a service design lens to craft seamless, end-to-end experiences that tie together digital, physical, and human touchpoints.

Shape the future, not just features - Help define the vision and strategy of early-stage ventures, co-creating new propositions with product, engineering, commercial, and subject-matter experts

Wear many hats - One day you're running user research, the next you're mapping a customer journey, the next you're helping shape the team's pitch deck

Champion the user - You'll ensure our ideas are grounded in real user needs, but also stretch those needs into bold, surprising directions .

Are we the perfect match?

You have 5+ years of experience in roles that blend user research , design, strategy , and storytelling . You may have worked in an agency , start-up or fast-paced in-house environment where presenting work, pitching concepts, and engaging clients or senior stakeholders is the norm.

We'd love to see a mix of the following:

A background in experience design, service design, product design - or anything else that gives you the tools to prototype new ventures from scratch.

Experience applying research to drive early proposition, product or service design decisions

A portfolio of projects where you've built early-stage products or services (and tested them in the wild).

Strong visual and verbal storytelling skills - able to bring insights and ideas to life

Entrepreneurial mindset - you're flexible, collaborative, and solution-focused

It would be great if you had:

Experience in behavioural behavioural design

Sector experience in energy, healthcare, finance, or other regulated industries

Experience working within an innovation lab, venture studio, or start-up environment

Curiosity about energy, climate, and the systems we'll need to reinvent.

Here's what else you need to know

Role may close earlier due to high applications

Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB with travel to our other sites when required.

26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

Excellent parental leave allowance.

A generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years).

The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times

E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time.

We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Join us in our mission to bring feel-good energy to everyone