Executive Support Engineer

Executive Support Engineer: Windows, Support, Floorwalking, Helpdesk

Our Global Enterprise client is looking for an Executive Support Engineer who can provide a front-to-back' support service to a customer base of the top 200 most senior & influential directors and executives at a bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.

The aim is to provide a high level of support with a high percentage of calls' resolved within tight SLAs. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.

Start: ASAP
Duration: up to 30 days (initially)
Pay Rate: £164/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £184/day (includes rolled up holiday)
IR35 Status: Inside
Location: Milton Keynes

Responsibilities:

• Being a point of contact & providing responsive technical support:
• Comprehensive support of all executive related IT issues and problems.
• Escalate problems where necessary to third parties both internal and external.
• Respond to phone and face-to-face incidents reported to the team.
• Capture all workload activity via Remedy toolset.
• Plan and implement approved desk moves and changes.
• Maintain adherence to IT.
• security practices, directives and recommendation as defined by the business and industry standards.
• Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced environment.
• Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
• Working with different teams to facilitate project work streams in the executive environment.
• Compiling technical road maps for future innovation & business integration.

Soft Skills:

• Flexible approach and ability to work co-operatively within a newly created team environment.
• Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects.
• Experience in operationally supporting large, complex technical environment.
• Methodical and structured in their approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem-solving skills.

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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.