Executive Officer

Customer Complaints Administrator - Birmingham (B2 4AA)

Location: Hybrid Working, two days onsite and three from home
Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week)
Pay Rate: £14.01 per hour, rising to £15.17ph after 12 continuous weeks of employment

Duration: Six months

Are you an organised, detail-oriented professional with excellent communication and customer service skills? We're looking for a Complaints Administrator to join a busy Public Sector team based in Birmingham (B2 4EE).

This is a fantastic opportunity to join our client's department to play an important role in assisting with supporting their complaint escalation responses in a timely manner.

Key Responsibilities

• Triage and allocate complaint escalations that come through.
• Manage the shared inbox to ensure complaints are allocated and dated accordingly and referred to the correct team to respond to.
• Once trained and confident, you will also be asked to draft responses to escalations for senior leadership to review.
• Complaints and queries will come through from members of the public, and also Ministerial Departments and the Ombudsman.
• A resilient nature is required, as some complaints can be of a sensitive nature.

What We're Looking For

• Customer service skills, with experience preferred within a previous complaints environment or department.
• Strong organisational and multitasking abilities, with the ability to manage conflicting priorities.
• Attention to detail and high rate of accuracy
• Proficiency in Microsoft Office, especially Excel and SharePoint

Requirements

• DBS check and three years of employment references

If you're ready for a rewarding challenge and meet the criteria above, apply online today.

Please note: Due to high application volumes, only shortlisted candidates will be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.