Executive Assistant / Senior Executive Assistant

Description

Alvarez & Marsal (A&M) is a global consulting firm with over 11,000 entrepreneurial, action and results oriented professionals in over 40 countries. We take a hands on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

Overview of the Role:

We're looking for a career EA to be the right-hand support to our Managing Directors, overseeing their schedules, managing Business Unit operations, and nurturing client relationships. Thrive in a fast-paced, dynamic environment where you anticipate needs, problem-solve efficiently, and actively contribute to business development.

Responsibilities of EAs: Executive Support

• Manage calendars, schedule meetings, and coordinate travel for Managing Directors/Senior Directors.
• Handle correspondence and prepare presentations.
• Act as the point of contact for clients and visitors.
• Support onboarding and offboarding processes.
• Proactively manage Senior team expenses.
• Maintain Managing Director timesheet data on Agresso.

A Senior EA will also:

• Manage complex projects and initiatives with independence and initiative.
• Proactively anticipate needs and provide solutions before they arise.
• Prepare confidential reports and presentations.
• Act as the point of contact for clients and visitors.

Office Operations

• Organise and maintain office systems and procedures (excluding IT and building management).
• Manage conference room bookings and technical requirements.
• Coordinate catering for meetings and events.
• Manage internal communication and updates.

A Senior EA will also manage Advanced Operations:

• Proactively identify and address challenges, implementing innovative solutions to streamline systems and procedures.
• Manage budgets and expenditures for the SBU.
• Oversee vendor contracts and procurement.

Client Relationship Management

• Build and cultivate strong relationships with key clients and stakeholders.
• Organise and participate in business development activities.
• Update and maintain client information and prospects in Salesforce.

A Senior EA will also:

• Manage high-level client communication and visits.
• Develop and implement strategies to enhance client satisfaction.
• Train and mentor junior staff on office/SBU procedures and best practices.
• Foster a collaborative and productive work environment.

Requirements:

• Relevant experience, in a Consulting or Professional Services environment.
• Excellent oral and written English communication skills to effectively communicate and interact with team members, clients, and external stakeholders.
• Proficiency in advanced computer software applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.
• Ability to maintain a high level of professionalism in all interactions.
• Demonstrates strong attention to detail, time management and prioritisation skills.
• Ability to remain organised and multi-task in a fast-paced environment, constantly prioritising and reassessing tasks.
• Demonstrates experience of proactivity and using critical thinking to solve problems.
• Has worked in a collaborative and team-oriented environment.
• Ability to work independently and within a team.
• Experience working with senior clients and involved in executive business dealings.
• Must have high level of interpersonal skills to handle sensitive and confidential information at maximum discretion.
• Experience arranging complex travel arrangements and event co ordination a plus.

In addition to the above, as a Senior EA will be able to demonstrate at interview that they have:

• Proven track record of exceeding expectations and driving results.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines effectively.

YourjourneyatA&M

We recognise that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top notch training and on-the job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favourite aspects of working at A&M. The possibilities are endless for high performing and passionate professionals.