Exam Support Administrator

Examination Support Administrator

Location: Newport

Hourly rate: £14.42 per/hr

Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm

Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.

We're looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.

Responsibilities

• Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
• Reviewing, assessing, and validating information and evidence to support accurate decision-making
• Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
• Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
• Producing clear and compliant documentation in line with policies and procedures
• Handling customer contact professionally and confidently:
  • Responding to general enquiries by letter or email within 5 working days
  • Responding to more complex or detailed correspondence within 3 weeks
• Supporting other teams with administrative and casework tasks when required

Qualifications

Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS

Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Training

No annual leave during training period.

Diversity and Inclusion

Brook Street supports the Armed Forces Covenant, and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, we offer guaranteed interviews with a PSR Sourcer for eligible candidates.