Exam Delivery Manager

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for an Exam Delivery Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £40,000 and a hybrid working pattern of 2 days in the office and 3 days from home each week.

What you will be doing:

• Manage the end-to-end delivery of ACA and ICAEW-supported examinations, ensuring secure, accurate and timely delivery.
• Coordinate examination schedules, bookings and operational activities across multiple systems while resolving delivery issues.
• Build and manage relationships with internal stakeholders, suppliers and test centres to ensure high-quality service delivery.
• Analyse operational data, monitor performance and drive continuous improvements to examination processes and systems.
• Lead and develop the Exam Delivery Administrator team, allocating workloads and supporting performance and development.
• Produce management information and ensure compliance with regulatory, policy and quality standards.

What you will need:

• Experience managing complex operational processes within a regulated or service delivery environment.
• Experience leading or supervising a team.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong analytical and problem-solving skills, with experience interpreting data to drive improvements.
• Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
• Excellent attention to detail and a high level of accuracy.
• Experience working with multiple systems and databases.

What you can expect from us;

• A strong pension contribution from us of 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• Life assurance at 4x your salary
• 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.