Events Operations Manager

Benefits

• Hybrid Working: WFH on a Friday
• Generous Holiday Entitlement: 25 days of annual leave, in addition to bank holidays
• Celebrate Your Birthday: Enjoy an extra day off if your birthday falls on a weekday (Monday to Friday)
• Pension Scheme: Automatic enrolment into a pension plan with a 3% employer contribution to support your future
• Health and Wellbeing: Access to a comprehensive health care cash plan for added peace of mind

The Company

Our client is a Yorkshire-based charity with deep roots in the community, a big heart, and a bold vision for the future. With a wealth of experience behind them, they support children and young people living at a disadvantage, not just financially, but emotionally and practically too. More than just funding, they offer friendship, guidance, and hands on support tailored to the evolving needs of every child and family they work with. For those who join their team, it's an opportunity to be part of a passionate, committed organisation where your voice matters and your work truly make a difference.

The Role

We are seeking an EventsOperations Manager to work closely with the Chief Executive and ensure the smooth and effective running of the charity's operations and programme delivery. With the Chief Executive primarily focused externally, this role will provide strong operational leadership internally, ensuring the organisation has the structure, processes, and support it needs to deliver impactful initiatives across the region.

This is a varied and dynamic role suited to an experienced operations professional who thrives in a fast paced environment and enjoys solving problems before they escalation. A key focus will be supporting the planning and delivery of programmes and campaigns, including key seasonal initiatives such as the charity's winter programme.

You will also take responsibility for managing volunteers, overseeing the CRM system, coordinating website updates, and driving improvements to internal processes and operational practices. This position requires someone who is proactive, confident in decision making, and comfortable taking ownership of challenges in order to maintain operational efficiency.

The organisation welcomes candidates from both charity and commercial backgrounds who can bring practical, solutions focused thinking to a mission led environment. An EventsOperations Manager mindset is essential, with the ability to anticipate challenges and streamline internal operations effectively.

Key Responsibilities

• Providing a strong operational presence across the charity and resolving issues before they escalated to the Chief Executive
• Supporting the planning, coordination, and delivery of key programmes and campaigns
• Leading volunteer coordination and improving volunteer processes and engagement
• Overseeing the CRM system and coordinating solutions when issues arise
• Implementing and strengthening internal systems and processes to support efficient working
• Building positive relationships across the team and encouraging a culture of continuous improvement
• Working alongside the Chief Executive and Trustees to ensure compliance, governance, and health and safety procedures are up to date and adhered to
• Assisting with the recruitment of new employees and managing onboarding processes
• Ensuring Trustees are kept informed of updates relating to their responsibilities and duty of care
• Supporting operational planning and contributing to the strategic development of programmes and initiatives

Candidate

This position presents an exciting opportunity to play a key role in shaping how a growing charity operates and delivers its programmes. The successful candidate will work closely with senior leadership and gain exposure to a wide range of operational, programme, and strategic activities within the organisation.

The ideal candidate will bring strong operational experience, the confidence to make decisions, and the ability to manage multiple priorities in a fast moving environment. A proactive mindset and strong problem solving abilities are essential, along with the ability to challenge constructively and contribute to ongoing organisational improvement.

Personal Skills & Attributes

• Strong operational or programme delivery experience
• Proven ability to anticipate issues and resolve problems quickly and effectively
• Confident decision maker with a practical, hands on approach
• Highly organised with the ability to manage multiple priorities in a fast paced environment
• Experience improving systems and internal processes, including the use of CRM platforms
• Excellent communication skills with the confidence to challenge constructively
• Proactive, reliable, and solutions focused
• Professional and approachable, able to build relationships across the organisation
• Flexible and adaptable to changing priorities and operational needs
• A collaborative team player with a positive and supportive attitude
• Experience supporting senior leaders or working within a small, fast moving organisation

We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: DP/17004