Evening Shift Customer Service Representative

Evening Shift Customer Service Representative

CREGG Recruitment are working with our client, based in Ballybrit, Galway, in hiring full time/permanentCustomer ServiceRepresentatives.

Please note this is an EVENING SHIFT role and own transport is HIGHLY RECOMMENDED, due tohours of work and lack of public transport.

Responsibilities as Customer ServiceRepresentative:

• Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner.
• Complete documentation to in-house standards and be compliant with all in-house procedures.
• Reporting to the Customer Service Team Leader.

Hours of Work - Evening Shift:

• Monday - Friday
• 17:00 - 01:00
• €35,280 per year

Job requirements:

• Fluency in spoken and written English.
• Minimum 1 year of experience working in a Call Centre orrelevant Customer Service department (retail/hospitality/accommodation, etc).
• Own transport essential, due to hours of work.
• Strong communications skills.
• Excellent telephone and customer service skills.

Contract Type:

• Full time (39 hours per week)

We are interested in meeting candidates who are available with up to 2 weeks' notice.

If you are interested to work asCustomer ServiceRepresentative, please apply with your CV.