European Service Support Specialist HIT

European Service Support Specialist Healthcare IT

Are you a service-minded professional with a passion for technology and healthcare? At Canon Medical Systems Europe, based in Amstelveen, we are looking for a European Service Support Specialist Healthcare IT to provide expert support and guidance to our Group Companies (CGCs) and partners across Europe. In this role, you'll play a key part in implementing our Healthcare IT (HIT) solutions, resolving complex technical issues, and enhancing the knowledge and capabilities of local service teams by providing trainings.

What will you do?

• Provide 2nd-level technical service support for our Healthcare IT installed base across Europe.
• Act as a key contributor to implementation and upgrade projects for HIT solutions.
• Develop action plans to resolve technical issues, ensuring timely and effective solutions.
• Develop and deliver technical training to ensure up-to-date knowledge is effectively shared across teams, empowering CGC's to install and maintain our products with confidence.
• Identify and report trends, recurring problems, and field insights to the central team.
• Travel to customer locations when required to assist with complex technical challenges.

What do you bring?

• A Bachelor's degree (HBO-level), trained in a technical field.
• Minimum 5 years' experience in a technical support or service-related function.
• Strong technical knowledge and a solid background in the Healthcare IT industry.
• Experience with IIS, RDS, AD, GP, AWS, Azure, DICOM, HL7, PACS, RIS, Cybersecurity, AI literacy.
• Experienced or certified in Microsoft and Linux Enterprise related products tools and features (Windows Server OS, RHEL, SQL, IIS,).
• Knowledge or expertise in cloud computing (AWS, Azure).
• Fluency in English; proficiency in additional European languages (such as Dutch, French, or German) is an asset.
• Strong communication and problem-solving skills.
• A proactive attitude and willingness to travel within Europe when needed.
• Ideally living in the Netherlands, close by Amstelveen.

What do we offer?

You will work in a professional team and in a challenging environment with many opportunities to expand your knowledge and experience. In addition, we offer you:

• a gross monthly salary appropriate to your knowledge and work experience;
• a 13th month and 8% vacation allowance;
• 32 vacation days and 5 scheduled days off;
• Company car / home office allowance.

About Canon Medical Systems Europe B.V.

Canon Medical Systems is a world leading healthcare provider. Our 'Made for Life' philosophy reflects our ongoing commitment to humanity. We provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide.

Made for life reflects our commitment to enhancing the quality of life for our people. We offer a coaching and development platform focused on well-being and resilience, ensuring everyone thrives both at work and beyond.

CANON Medical Systems Europe BV attaches great importance to diversity and inclusion and offers a respectful working environment in which there is no room for discrimination and intimidation. We endorse governmental policies for hiring and promoting individuals based on their merit, regardless of race, religion, sex, national origin, age, disability, pregnancy, marital status, sexual orientation, gender identity or -expression.