European Client Services Director

Client Services Director - Shopper Marketing Agency - Leeds (Hybrid)

Are you a Client Services Director looking for an exciting new opportunity?

DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle).

This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation - helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.

This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.

About the Role Client Leadership & Growth

• Build and deepen senior client relationships, identifying long-term partnership opportunities
• Drive organic and accelerated growth across brand, category, engagement and innovation capabilities
• Lead annual planning, scope development and contract negotiations
• Partner with new business teams on pitches and onboarding
• Ensure the agency remains visible, trusted and strategically embedded within client organisations

Leading the Work

• Oversee output across your client group, ensuring exceptional standards and measurable impact
• Shape responses to complex briefs across brand, category, engagement and innovation
• Align agency work with broader client business objectives and retailer requirements
• Champion KPIs, measurement frameworks and ROI-led thinking
• Continuously elevate the role of shopper strategy within client businesses

Financial & Operational Management

• Own forecasting, budgeting and margin performance across accounts
• Ensure clear scoping, effective resourcing and on time, on budget delivery
• Identify and mitigate risks around scope, delivery and competitive activity

Team Leadership & Development

• Lead and mentor Account Directors, Account Managers and cross-functional teams
• Create a culture of accountability, collaboration and excellence
• Support career progression, performance management and succession planning

Agency Leadership

• Act as a senior voice shaping the evolution of client services within the agency
• Contribute to agency-wide initiatives and ways of working
• Role model values and champion a progressive, energetic culture
• Stay ahead of shopper marketing trends and retailer dynamics

Skills and Experience Required

• Significant shopper marketing agency experience
• Strong background across brand, category and retailer engagement projects
• Exceptional commercial acumen within an agency environment
• Outstanding account leadership and organisational skills
• Confident communicator and presenter at senior level
• Experience delivering digital, technology and content-led projects
• Comfortable managing multiple complex accounts simultaneously
• A natural relationship-builder with gravitas and energy

Salary & Details

• £70,000 - £85,000 per annum DOE
• Profit Share Bonus Scheme

Location: Leeds (Hybrid 3:2) with regular Newcastle travel

Job Reference: AW 11845

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