ETF Operations Assistant Manager

What you will do

• Oversee daily ETF operation processes including trade matching, settlements, cash reconciliations, contract note release, and NAV valuation.
• Be responsible for the day-to-day operational relationship with our ETF clients, including acting as an escalation point for any issues relating to portal access, settlements and valuations.
• Provide support as necessary on daily activities such as contract notes, settlements, queries and client escalations within the ETF Operations team, ensuring that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters.
• Provide input into planning and controlling the ETF Operations workload and workflow, review team's output to sign off stage where required.
• Provide continuous training, development and feedback to team members on ETF operating systems and processes.
• Review operating processes and procedures, suggest and implement any improvements as necessary to the ETF Operations processes to reduce risk and enhance client experience, in consultation with the Head of ETF operations.
• Contribute to change management projects, system enhancements and new product launches.
• Ensure client SLAs are consistently met, and provide feedback on monthly service calls.

Qualifications

• In depth product knowledge of traditional funds and specifically ETFs.
• Demonstrable experience of ETFs portals, NAV tools and how they operate in the industry.
• Detailed knowledge of the fund valuation process, ETF order processing and settlement including items such as Market Deviation, Actual Cost and Cut off times.
• Excellent communication and relationship management skills pertaining to clients.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you.

Benefits

• Progress your career with access to development programmes, mentoring and coaching, as well as world class training through HSBC University.
• Flexibility to work how, when and where you and your team choose.
• Opportunities to work internationally and explore any HSBC office worldwide.
• Join Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

At HSBC, we are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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