Estates Services Manager, Milton Park, Oxford, UK

About the Role:

The Estates Services Manager supports the Estates Manager in delivering the day-to-day operational, compliance, and customer service requirements across one of the UK's largest business and science parks. The role ensures all activities are delivered safely, efficiently, and in line with CBRE procedures, statutory obligations, environmental standards, and client expectations.

Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.

Milton Park is a large, multi-building, multi-occupier campus located in Oxfordshire. The successful candidate will be part of a site team of five and will be an essential asset to the property, colleagues, clients and occupiers.

The successful candidate will play a key role in ensuring the estate operates smoothly, risks are proactively managed, and service standards remain consistently high.

What You'll Do:

• To develop and maintain a positive image of the building in its location
• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s)
• Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week.
• To monitor all activities relating to the site(s), reporting and taking action as appropriate
• Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required
• Attend weekly FM team meetings to review progress against operational and business objectives
• Attend two weekly client meetings to report on all objectives.
• Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe
• Collate data as required for FM reporting
• Collate quarterly security incident information and submit to the client as required
• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place
• To maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
• Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe.
• To liaise with tenants and deal with any operational queries they might have.
• Provide work permits and permission to access permits for any non contractual and high risk works.
• To attend tenants' meetings with the surveying team
• To be responsible for Health and Safety compliance on site, and the maintenance of records
• To liaise with local authorities as appropriate
• To proactively manage risk and deal with insurance issues and claims on site
• KPI monthly meetings with the cleaning contractor, reactive maintenance contractor and lift contractor
• Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant.
• Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs.
• Undertake all vacant property checks and carry out duties such as flushing regimes and removing post
• To manage major work programmes on site, acting as the liaison point for all parties involved
• Ensure procurement is carried out in line with company policy.
• Any other duties as directed by your Line Manager
  

What You'll Need:

• Understand how the industry, how stakeholders function and the range of services available to clients
• Understand the basics of the investment market
• Constantly updating knowledge of legislation relating to property management
• Develop an understanding of how to build and maintain client relationships
• Develop an understanding of how to build and maintain tenant/customer relationships
• Develop an understanding of how to build and maintain supplier relationships
• Understanding of key issues to be noted on property inspections
• Understand and use industry/specific IT applications
• Understand the principles of service charges
• Understand the operation of VAT and banking
• Understand the principles of contract law
• Be able to specify services, tender contracts and select service providers
• Understand how property is constructed and how plant works
• Know and be able to apply legislation and policies relating to Health and Safety
• Know and be able to apply legislation and policies relating to Environmental protection
• Understand insurance relating to buildings and the FSA regulations
• Understand the law relating to TUPE
• Understand and apply all procedures relating to work activities
• Contributes to team business plan/strategy
• Able to plan and manage own workload
• Able to work as part of a team, supporting colleagues
• Able to use IT software such as Word, Excel, and databases
• Be able to communicate effectively verbally and in writing

Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.