Estates Coordinator

Position

Estates Coordinator

Location

72-74 King Edward Street, Macclesfield, SK10 1AT

Working Hours

Monday - Friday, 0900 - 1730

Salary

£25,000 per annum

Contract

Full time, permanent

Benefits

• Hybrid Working (after probation)
• Complimentary fruit in the office
• Birthday leave
• Exclusive staff events
• Westfield Health cashback plan, inclusive of surgical options
• Payday Butties (available in the office)
• 25 days of annual leave, with the opportunity to purchase additional holiday days
• Company-wide closure during the Christmas period

Job Description

The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator.

This role provides administrative support to one Senior Estates Manager or Estates Manager, ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.

Key responsibilities include, but are not limited to:

• Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
• Raise works orders for repairs / maintenance works required, based on report from latest site visit.
• Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
• Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
• Administer and monitor building insurance claims.
• Authorise or dispute routine invoices to be paid and elevate large or one off spends to Senior Estates Manager or Estates Manager.
• Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager's or Estates Manager's notes.
• Assist with the distribution of each development's annual service charge estimates and accounts.
• Undertake other general duties as required from time to time to assist in the success of Premier Estates.

Qualifications

• English GCSE level 4 (grade C) or above
• Maths GCSE level 4 (grade C) or above
• Administration experience is essential
• Customer service and property industry experience is desirable but not essential
• Microsoft Office, intermediate (advanced is desirable but not essential)
• Polite telephone manner
• Strong organisational skills
• Able to prioritise a busy workload
• Able to work well independently and as part of a team
• Positive attitude
• Resilient
• Works well under pressure
• Takes pride in producing work to a high standard

Eligibility

All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance related activities checks.