Estates Coordinator

This Role: Estate Coordinator

Location: 840 OLD KENT ROAD, LONDON, SE15 1NQ

Salary: £28,393 based on a 37.5-hour working week

Note: MTVH conducts annual salary reviews; the displayed salary is not reflective of the 2025 review outcomes.

This is a fantastic opportunity for a customer-focused individual to join our Housing Team in managing a new building comprising two residential towers. The role involves aspects similar to concierge, caretaker, fire warden, facilities person, or security guard. You will be the face of MTVH daily, supporting our diverse customer base and ensuring our service providers meet high standards within the building. You will work alongside Local Housing Managers responsible for tenants and homeowners.

Duties:

1. Provide high-quality estate management services, ensuring excellent customer service across all tenures including leaseholders, shared owners, and tenants.
2. Act as the accountable officer, delivering an efficient, coordinated, customer-focused service that meets local needs and maintains high standards.
3. Proactively collaborate with colleagues, customers, and stakeholders to coordinate services and enhance customer satisfaction.

What you'll need to succeed:

• A motivated, community-oriented individual who is enthusiastic, customer-focused, problem-solving, and enjoys helping people. You should be confident resolving conflicts and making decisions independently, genuinely caring and confident in your ability to drive change.
• Experience working with customers from diverse backgrounds, including presenting complex or challenging needs, is essential.
• Experience in social housing is preferred but not essential.
• Strong administrative and IT skills with attention to detail, accuracy in reporting, writing, and numeracy.
• Excellent planning, organization, and a proactive, solution-oriented approach. Ability to collaborate effectively to achieve outcomes.
• This role operates within 9-5 office hours, Monday to Friday, with some flexibility required due to the role's nature.

This is a car-free development. Successful applicants are expected to use public transport and be on-site during fixed hours daily.

As part of our commitment to safety and quality, we will conduct a basic background check via the Disclosure and Barring Service upon offer, renewed every three years.

Please note: We do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro-rata for part-time employees)
• Two volunteering days per year
• An additional 'Beliefs Day' annually
• Family-friendly policies including extended parental leave
• Enhanced pension contributions up to 9%
• Option to buy or sell up to 5 days of annual leave
• Life assurance (3x salary)
• Cycle2Work scheme
• Hybrid working arrangements (role-dependent)
• Health cash plan for healthcare needs, with family options
• Interest-free loans for tenancy deposits and season tickets
• Extensive training and development via Wisebox platform
• Virtual social platform for colleagues and organizational updates
• Career progression opportunities, mentoring, coaching, apprenticeships, and planning support
• Employee Assistance Programme supporting wellbeing

About us:

We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more through our attached document.

Our promise:

At MTVH, we value diversity and are committed to equality, inclusion, and supporting all employees and communities. We are a Disability Confident employer. We foster an environment where everyone can be their true self, challenge non-inclusive behaviors, and prioritize wellbeing. Our network groups include:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values-Dare, Care, Collaborate-guide us in solving social issues through teamwork.

We reserve the right to close this vacancy early if a suitable candidate is found. We encourage prompt applications to avoid disappointment.