Estate Liaison Officer

Job Description

Description

Salary circa £36,000 pa negotiable based on skills and experience, 34 days leave (includes bank hols) and instant access to pay with Stream

Permanent, full time (37.5 hpw )

West London across communities in the TW, UB and HA postcode areas

We can't offer a CoS for this role

Home, a place where you belong

If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they elevate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you'll shape better ways of working and go home each day knowing you've made a real difference.

What you'll do

Oversee maintenance works and make sure quality standards are met.

Manage complaints and disputes quickly and keep accurate records with strong admin skills.

Act as the key contact for customers during repairs and resolve issues fast.

Represent the customer voice with contractors and internal teams.

Analyse feedback and data to drive improvements in service delivery.

You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's top 10 Great Places to Work!

You have

Experience overseeing maintenance works through to successful completion.

Excellent communication skills to explain technical details in clear, simple language.

Strong stakeholder skills and confidence to hold others to account.

Great organisational and administration skills with attention to detail.

Tenacity to resolve complex complaints and keep customers at the heart.

Your patch covers West London, from TW postcodes in the S outh West to UB and HA postcodes in the N orth West .

To get around, you need a vehicle insured for business use - we pay your mileage.

You'll work a mix of days in the community, with flexibility to work from home or at our Rayners Lane office.

Our core hours are between Monday and Friday with flexibility built in.

You need a Standard DBS check that we pay for.

What's in it for you?

Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

800+ discounts on shops, holidays, days out, tech and more

Top 20 in the UK for Wellbeing

Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support