ERP Service Delivery Manager

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem.

The brand recently went live with the ERP programme in the UK and is seeking support to implement the same across various locations in Europe.

- Permanent role

- Hybrid working: 3 days in central London offices

- Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses

The successful candidate will have:

• ITIL framework or similar IT service management qualifications
• Extensive service delivery management experience within an ERP programme
• Experience with project management methodologies
• Familiarity with service transition tools and platforms

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