ERP Functional Support IT Officer

JOB TITLE: ERP Functional Support IT Officer - Systems Administration

REF: Chester

Pay rate: £17.85 per hour PAYE

Contract Type: Temporary, Anticipated 2 to 3 months

Working Arrangement: Hybrid working, workers work from a home base with occasional visits to a Council office.

In order to apply for this role you will have experience of working in IT Systems Administration providing support for system defects and providing front line support. You will have significant IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret and present data in a meaningful way.

The role:

On behalf of a local council, we are seeking an ERP Functional Support Officer, within a IT Systems Administration role. In this role you will be responsible for ensuring the effective operational delivery of the councils ERP system as part of a Transactional Shared Service on behalf of two Councils. This role is to work as part of a team ensuring the effective operational support and development of the Unit4 ERP system on behalf of two local authorities. You will manage service requests, escalating system defects and service requests with the 3rd party support contract. The ideal candidate will have a functional configuration background ideally relating to Unit4. You must also have a history of working in system administration providing support for system defects and providing front line support. Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors. Knowledge of the Unit4 application would be desirable as would experience in a similar system or position.

Key Responsibilities:

• Responsible for ensuring the effective operational support and development of the Unit4 ERP system
• Provide frontline support of the Unit4 and linked systems including troubleshooting system problems, providing resolution
• Processing service requests, access/security administration, UAT, and supporting system upgrades
• Day to day responsibility for monitoring the system performance, support/defect calls and service requests

What the client is looking for:

• Significant IT experience in ERP applications and knowledge of Microsoft Office.
• Excellent communication skills and an ability to interpret and present data in a meaningful way
• A functional configuration background ideally relating to Unit4 but other similar roles and experience would be desirable
• A background in working in system administration providing support for system defects and providing front line support
• Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors
• Knowledge of the Unit4 application would be desirable as would experience in a similar system or position
• An understanding of payroll and/or finance processes is vital
• Proven experience of analysing and documenting complex business processes and configuration management to ensure procedures are effective and managed successfully
• A pro active and positive attitude with the ability to manage pressure effectively within a fast paced environment is key.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis-early submission is recommended.